Job Summary:

The Academic Program Specialist is responsible for providing support for curricular initiatives and policies; serving as the admissions coordinator for the department; developing and maintaining alumni and employer relations initiatives of the department.

Duties & Essential Job Functions:

1. Facilitates department projects by creating and documenting the process to implement projects; assisting department with policies and procedures; monitoring project progress; coordinating activities; communicating with vendors; identifying and resolving problems; making recommendations for management approval.
2. Facilitates program objectives for the Department by providing support for curricular initiatives and policies; assisting department and department chair in monitoring student degree progress and supporting student success. Reports to the Department Chair on administering program policies and curriculum activity. Provides administrative support to the Department Chair by taking minutes during meetings; manages flow of documents during curriculum development process by maintaining a database to track changes and status of curriculum proposals. Provides class scheduling support to the Department Chair by documenting departmental class schedule as required by the university registrar; identifying scheduling opportunities and challenges, recommending solutions; supporting department chair in monitoring and analyzing enrollment and facilitating requested schedule adjustments.
3. Acts as the point of contact for admission to the Strategic Communication major by educating students about application policies and procedures; guiding prospective students through the department application process, maintaining application files, gathering information on inquiries and maintaining databases for mailings and communications; providing secondary advising support for graduate students. Acts as point of contact for Strategic Communication major inquiries regarding degree progress; responding to preliminary class scheduling and degree progress questions and routing issues to appropriate contacts.
4. Contributes to professional environment for Department constituents; assisting front desk operations in the Department’s Office and knowing key office functions to provide customer service including knowledge of university programs; supporting alumni and employer relations and student success initiatives; facilitating internship procedures.
5. Monitors and maintains program budget within the Department by gathering and submitting information, scheduling expenditures, reconciling accounts; facilitating purchases for the maintenance of operations; reading, routing and answering correspondence; collecting, maintaining and prioritizing information; communicating with Department Chair and other staff members regarding work flow.
6. Completes special projects; working collaboratively with college web liaison to ensure timely and relevant content per Department initiatives; supporting and maintaining programs and events by complying with guidelines and regulations; negotiating for changes or exceptions; collaborating with administrative assistant to manage department events by preparing agendas and programs, making guest travel arrangements, reserving and preparing facilities.
7. Maintains staff confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
8. Performs other related duties as assigned.

Required Education & Experience:

• Bachelors’ degree and 2 or more years of program coordination experience.
OR
• High school diploma or GED and 6 or more years of program coordination experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of customer services techniques.
• Knowledge of strong people and organizational techniques.
• Knowledge of research techniques.
• Knowledge of basic accounting practices.
• Knowledge of interpersonal communication techniques.
• Knowledge of department specific computer software.
• Knowledge of curriculum and degree requirements.
• Knowledge of university programs.
• Skilled in some or all components of Microsoft Office.
• Skilled in problem solving and communicating resolutions.
• Ability to communicate clearly and accurately in both oral and written communication.
• Ability to balance multiple projects simultaneously.
• Ability to assume administrative functions and make independent decisions regarding daily activities.
• Ability to evaluate and make recommendations to improve operations.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.