Job Summary:

The Assistant Director of Admission Systems assists with maintaining the integrity of the Admission Information Systems and is responsible for processing, storing, analyzing, and preparing data for output, and providing technical support to internal and external audiences. The Assistant Director of Admission Systems' responsibilities include conducting full lifecycle analysis of the admissions process to aid in data-driven decision making and planning. The position will develop analysis and reporting capabilities for the Office of Admission, while also developing quality control plans to identify improvements.

Duties & Essential Job Functions:

1. Develops, manages, and deploys CRM workflows (rules, decisions, dashboards, campaigns, and messages) to ensure consistent processes across the university.
2. Builds and maintains custom online portals for use by admissions staff, prospective students, and applicants.
3. Identifies, analyzes, and interprets trends or patterns in complex data sets.
4. Filters and “cleans” data by creating and reviewing quality control queries and reports to identify and correct systemic issues.
5. Creates and maintains CRM's online applications and forms.
6. Documents the CRM configuration and related integration including but not limited to: data mapping, requirements, architecture diagrams, environment setup, standard policies and procedures, best practices, troubleshooting and all specific information related to ongoing support and maintenance of the systems.
7. Creates and delivers end-user training/documentation and develop ongoing assessment to ensure consistent use of CRM across the university.
8. Works with management to prioritize business and information needs.
9. Serves as first level support for all concerns related to Slate raised by staff, collecting necessary details and triaging the requests for the team including first level diagnostics.
10. Creates queries, reports, and data extracts for admissions processes. Fulfills ad hoc requests by admissions staff.
11. Locates and defines new process improvement opportunities.
12. Creates, updates, and maintains student and organization records; manages and processes change requests related to the integrity of data and the database.
13. Tests and authenticates changes to the database, reports or other technical functions as required.
14. Identifies problems with the Admission module and provides written documentation of such problems for review.
15. Reviews and analyzes name purchase data through organizations such as the College Board and ACT, Inc.
16. Uploads datasets to CRM, with appropriate documentation.
17. Provides supervision of professional data control specialist (s) and/or student interns.
18. Collaborates with colleagues across the university to maximize the CRM's potential.
19. Serves as the subject matter expert in data comparisons between PeopleSoft, SLATE, and other University systems and databases ensuring the data is in sync and has consistent data integrity; works with the Admissions Technology team to develop procedures for any inconsistencies.
20. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's degree and 3 plus years technical experience in higher education, or
• High school diploma or GED equivalent and 6 plus years' related technical experience in higher education, or equivalent combination of education

Preferred Education & Experience:

• Bachelor's degree.
• Supervisory experience.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Advanced experience and knowledge of SLATE, PeopleSoft (or other CRM's, SIS's).
• Experience with XSLT, XML, Liquid Markup, MS Excel, MS Access, SQL.
• Skill in writing queries, report writing, and presenting findings.
• Ability to handle all activities and highly confidential information with patience, discretion, tact and a keen eye for detail while working with people from a wide variety of backgrounds.
• Ability to prioritize, organize and work independently, or as part of a project team, to complete multiple tasks.
• Ability to identify potential process and workflow improvements.
• Ability to derive insight from large amounts of data from diverse sources.
• Ability to quickly learn new applications and equipment.
• Ability to train staff on best practices of data analysis in admissions systems (i.e., training on query and report building).

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• This role is an on campus, in-person position.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.