Job Summary:

The Assistant Director, Student Success, is responsible for the oversight of the student success coaching program. The person will also lead in the design and implementation of workshops and trainings to strengthen students’ focus on their personal and academic goals. The position will also supervise student coaches and tutors.

Duties & Essential Job Functions:

1. Oversees the strategic planning and development, design, implementation, management, and assessment of student success coaching and tutoring programs to achieve TCU’s mission to strengthen the academic profile and reputation.
2. Develops appropriate and inclusive curriculum for programs, workshops, and trainings for student success and retention programs/events.
3. Collaborates with university committees and institutional research to coordinate strategic goals of increasing retention and graduation rates.
4. Recruits, selects, trains, and supervises student success coaches and tutors.
5. Utilizes ongoing assessment to seek improvement of key outcomes and make data-informed decisions.
6. Organizes and leads call campaign for students who missed registration period
7. Maintains accurate and detailed student records, tracks student performance, and when applicable, develops and presents reports.
8. Connects with various campus partners in support of students and broader initiatives, including faculty members and staff in both Student Affairs and Academic Affairs
9. Lead the marketing and promotion of all student success programming to both internal and external stakeholders.
10. Performs other related duties as assigned.

Required Education & Experience:

• Master’s Degree in Higher Education, Student Personnel Services, Leadership Development, or a related field of study.
• 2 years of program management experience in a higher education environment including, but not limited to, advising, teaching, or facilitating student development and experiential education.

Preferred Education & Experience:

• Bilingual

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Skill in instruction, facilitation, and training techniques.
• Skill in effective public speaking.
• Strong organizational skills with attention to details.
• Skill in effective written and verbal communication of complex information that is accurate, timely and based on sound judgment.
• Ability to apply student development theory to planning, marketing, and implementing events and programs.
• Ability to advise, mentor, and supervise student leaders.
• Ability to balance multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Knowledge of customer service techniques.
• Skill in the use of Microsoft Office to include Word, Excel and Outlook.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This is an in person, on campus position.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.