Business Systems Analyst

Job Summary:

The Business Services Analyst is responsible for supporting the activities of the Registrar’s Office by testing, implementing, updating and monitoring department systems; providing technical support for department systems; serving as a system liaison with the university community. This position helps analyze and implement upgrades and data solutions to support and enhance the systems and data ecosystem employed by the department.

Duties & Essential Job Functions:

1. Within department software, maintains and ensures the accuracy of current degree requirement rules, as well as appropriate divisional rules and exceptions. Implements new core, divisional, and departmental requirements according to academic committees and other official approval. Continually tests the product to assure quality, efficiency, and security for end-user or self-service applications.
2. Leads the testing, evaluation, implementation, enhancement, upgrade, and support of application enhancements and workflow systems that support department operations in collaboration with Information Technology. Assesses and troubleshoots issues, providing functional and technical solutions to address errors or concerns.
3. Develops detailed business requirements, system configuration documentation, test scripts, and workflow procedures that align with business needs and processes.
4. Creates standards and designs for new reports and data structures by reviewing committee notes, prototypes, interviewing stakeholders and analyzing available data.
5. Responds to requested security/access requests, as well as ad hoc data and query requests. Liaises with Institutional Research regarding data as needed.
6. Serves as a senior technical advisor to department leadership and supports all functional leads in complex academic and campus community query writing by offering technical and logical experience and solutions
7. Writes and maintains functional specifications and manuals for users to describe operating procedures.
8. Implements and maintains use of PeopleSoft 3Cs for departmental communication.
9. Develops new processes and plans to increase service to constituents by use of technology interwoven with best business practices.
10. Researches and evaluates software and hardware to assist in programming or to use as program platforms.
11. Performs other related duties as assigned.

Required Education & Experience:

• Bachelors’ Degree or the equivalent in experience.
• 3 years’ experience in business analysis including applications programming, data collection, and database management

Preferred Education & Experience:

• Experience in an academic environment, working with academic records, record keeping systems and academic cycles using PeopleSoft.
• Bachelor’s Degree in related IT field
• Proficiency in PeopleSoft
• Experience supporting IT business processes in higher education
• Experience documenting workflows and business processes

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of project management and strategic planning techniques.
• Skill in department specific software.
• Skill in the use of Microsoft Office to include Word, Excel, Access and Outlook.
• Ability to work in relational databases; logical data structures, SQL, SQR, query tools, reporting tools and ancillary applications.
• Ability to provide solutions in computer conversions and upgrades.
• Ability to train users in query writing.
• Ability to manage and troubleshoot database issues.
• Ability to work with both functional and technical groups on problem solving and new object specifications.
• Ability to use report writers such as PeopleSoft Query.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.