Computer Support Specialist

Job Summary:

The Computer Support Specialist – Part Time is responsible for supporting computer hardware and software at the department level by installing and maintaining equipment, troubleshooting issues and training users in the Neeley School of Business.

Duties & Essential Job Functions:

1. Assists hardware and software users by providing training to users on a variety of computer software and department specific applications.
2. Resolves hardware of software issues by discussing and researching user issues; determining the best solution to resolve the issue; expediting changes and/or adjustments; following up to ensure resolution.
3. Maintain operations by writing or modifying computer programs for assigned systems; designing procedures to streamline automation; editing and printing data files.
4. Maintain continuity among work teams by documenting and communicating actions; irregularities, and continuing needs.
5. Documents problems and actions by completing data processing logs.
6. Ensures operation of equipment by completing preventive maintenance requirements and tests; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
7. Performs other related duties as assigned.

Required Education & Experience:

• Associates degree or equivalent in experience.
• 3 years of related experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• A++, MCSE or Network+

Knowledge, Skills & Abilities:

• Knowledge of customer service techniques.
• Knowledge to edit and print data files.
• Knowledge of computer platforms, personal computers and printers.
• Knowledge to troubleshoot computer software issues.
• Knowledge to troubleshoot computer hardware problems.
• Knowledge to build or repair and replace or assemble computer components.
• Knowledge of basic keyboarding skills.
• Skill to train computer users.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This role is an on campus, in-person position.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.