Job Summary:

The Coordinator Office Services for the Neeley Academic Advising Center is an integral part of the Neeley Academic Advising team responsible for coordinating advisement programs and appointments, and providing administrative support to various student support functions to promote student success.

Duties & Essential Job Functions:

1. Maintains data integrity by analyzing and summarizing information and trends; coordinating and completing project requirements, verifying and archiving data.
2. Coordinates internal and external communications for the Advising Center, including assisting with marketing efforts by maintaining web pages for the department, creating and updating content; identifying and resolving issues and implementing results.
3. Supports and maintains programs by ensuring operations comply with guidelines and regulations; making action plans as necessary to facilitate the attainment of departmental operational targets.
4. Supports Director of Academic Advising with budget planning. Monitors expenses by submitting travel requests, reviewing travel and non-travel expenses, reconciling procurement card statements, requesting purchase orders, processing invoices, and maintaining office supply inventory.
5. Responds to inquiries from prospective students. Manages daily incoming correspondence and provide timely email/telephone follow-up. Analyzes and quickly resolves admissions-related problems for prospective students. Independently responds to questions & appropriately route issues that cannot be resolved.
6. Supervises student worker’s and trains student worker’s on FERPA regulations, academic records access, confidentiality policies, front desk responsibilities, and customer service.
7. Coordinates all aspects of academic support services for students provided by the department, to include academic advising workshops, one-on-one meetings, academic planning, and other interventions to facilitate the education pathway for business students.
8. Manages the student change of major process by collecting applications, creating reports, analyzing data, and making recommendations to the Director of the Neeley Academic Advising Center.
9. Supports the new student summer orientation process by preparing academic options for first-year students and advising students as needed.
10. Develops referral networks and maintains on-going coordination with campus resources to provide academic support services to students.
11. Documenting the process to implement projects; monitoring project progress; coordinating activities; communicating with vendors; resolving problems; making recommendations for management approval.
12. Performs other related duties as assigned.

Required Education & Experience:

• Associate degree and 3 plus years’ administrative experience, including supervisory experience.
OR
• High School diploma or GED and 5 plus years’ related experience.

Preferred Education & Experience:

• Bachelor’s degree
• 3 or more years of direct program support
• 4 or more years of administrative program support
• Experience working with student programs and/or student advising
• Experience working in a higher education environment

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of basic accounting processes.
• Skill in some or all the components of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong skills in organization, planning and time management.
• Strong project management skills.
• Strong written and verbal communication skills.
• Ability to coordinate with various types of vendors.
• Ability to make final decisions on event coordination aspects as needed.
• Ability to be responsible for securing space and equipment; independently coordinate terms and prices with vendors; managing budgets; directing and coordinating technical and production aspects; and making final decisions regarding event set-up, design, décor and the overall experience.
• Knowledge of web-based applications such as HTML, JAVA and Canva.
• Ability to evaluate and make recommendations to improve operations.
• Strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions.
• Ability to work independently.
• Ideal candidate should detail orientated and be able to balance multiple projects simultaneously.
• Knowledge of customer service techniques.
• Ability to operate basic office equipment.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.