Job Summary:

The TCU Global Data and Operational Support Temp is responsible for providing administrative support for study abroad programs, assisting with data management processes, and facilitating department objectives.

Duties & Essential Job Functions:

1. Prepares and processes student applications, enrollment, and billing for international programs; verifying and tracking transaction information; scheduling and preparing transactions; obtaining authorizations.
2. Supports the contracting process by entering and tracking contracting approvals.
3. Supports the student visa application process by collecting and organizing information provided by students.
4. Organizes workflow by reading, routing and answering correspondence; collecting, maintaining and prioritizing information; managing department procedures and telecommunications.
5. Assists with the data management systems including data input, reports, and facilitating processes that utilizes the system including the travel registry, insurance verification, and health and safety verifications.
6. Manages public relations by greeting customers, constituents and colleagues, in person or on the telephone; answering or referring inquiries, providing information and assistance regarding department functions.
7. Assists with the registration and administration of domestic programs and employee travel registry.
8. Monitors expenses; facilitates invoice payment and reconciles expenditures.
9. Performs other related duties as assigned.

Required Education & Experience:

• Associate’s degree and 3 years of administrative experience.
OR
• High school diploma or GED equivalent and 5 years of administrative experience.

Preferred Education & Experience:

• Bachelor’s degree.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of customer service techniques.
• Knowledge of basic research techniques.
• Knowledge of basic accounting practices.
• Skill in the use of Microsoft Office, including Word and Excel.
• Skill in problem solving and communicating resolutions.
• Ability to communicate clearly both orally and in writing.
• Ability to evaluate and make recommendations to improve operations.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on-campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.