Job Summary:

The Director of Student Affairs provides strategic leadership and operational oversight within the Office of Student Affairs at the Burnett School of Medicine at TCU, supporting the Assistant Dean for Student Affairs in delivering comprehensive programs and services that enhance the medical student experience. The position supervises staff, directs cross-functional initiatives with key directors, develops and implements policies and procedures, and manages critical student services, including crisis response, student government, leadership training, and signature events such as White Coat Ceremony, Match Day, and Graduation. The role ensures compliance with accreditation requirements through data collection and reporting, oversees budgets and evaluations to improve office performance, and represents the school on institutional and national platforms. Exercising sound judgment and decision-making authority, this position serves as a vital liaison among students, faculty, administration, and external partners, advancing the mission and priorities of the Burnett School of Medicine.

Duties & Essential Job Functions:

1. Supports the Assistant Dean for Student Affairs in planning and executing programs and service delivery within the Office of Student Affairs.
2. Supervises and develops staff in the Office of Student Affairs as assigned by the Assistant Dean of Student Affairs insuring appropriate office coverage.
3. Develops and implements student services procedures, policies, goals and objectives. Helps to review and update student handbook.
4. Helps to manage, recruit and supervise student workers as needed.
5. Directs and oversees strategic meetings among the Directors of Student Affairs, Student Coaching, Academic Support, and Community Service, setting priorities, driving decisions, and ensuring alignment across all medical student-focused initiatives.
6. Assists with the development, maintenance, and reporting of unit budgets.
7. Creates and implements evaluation processes to assess the effectiveness of office operations; compiles data to support accreditation and other program evaluation processes for the Burnett School of Medicine working with the Assistant Dean of Assessment.
8. Develops, administers, and collates data from student surveys, institutional reports, or other sources as appropriate, helping with Academic Quality Improvement (AQI) and LCME Data Collection Instrument (DCI).
9. Collaborates with the Assistant Dean for Student Affairs to lead staff meetings and conduct professional development seminars for staff and faculty.
10. Helps to develop and facilitate student services workshops, meetings, seminars, and orientations for
students. Participates in faculty orientation.
11. Serves as a member of internal and external Burnett School of Medicine committees, as needed.
12. Represents the Burnett School of Medicine at community and student functions, as requested.
13. Coordinates Student Government, working with student senators, helping to formulate and finalize student government policies, procedures and constitution.
14. Works with student government leaders to develop and administer leadership training to students in various committee representative and leadership positions.
15. Oversees the coordination and design of student interest groups for the Assistant Dean of Student Affairs.
16. Helps the Assistant Dean of Student Affairs in the management of referral services and prepares reports as needed.
17. Works with various other units within the school to develop and deliver events such as White Coat Ceremony, Match Day and Graduation.
18. Creates and implements an emergency contact system that responds to student needs during non-work hours. Serves as the first point of contact for this system when assigned.
19. Serves as a member of a crisis intervention team that will respond to critical incidents involving Burnett School of Medicine students on a 24/7 basis.
20. Liaison to TCU main campus to coordinate and prioritize delivery of student services.
21. Exercises critical thinking and sound judgment to make prompt decisions for students in distress, implementing corrective and/or supportive measures as needed.
22. Collaborates with the Director of Community Service as needed to implement programmatic activities.
23. Responsible for helping the Assistant Dean of Student Affairs, design and implement Frog Balance (Medical Student Wellness Program) activates across multiple offices including the Physician Communication team, Student Physician Coaching and Mental Health Counselor.
24. Serves as the AAMC Liaison for Organization of Student Representatives (OSR) activities.
25. Helps the Assistant Dean for Student Affairs in the monitoring and delivering of four-year longitudinal Career Advising services.
26. Coordinates Gold Humanism elections, selections and induction.
27. Responsible for monitoring of appropriate Student Affairs related websites.
28. Performs other related duties as assigned.

Required Education & Experience:

• Master's degree in student affairs, educational leadership, management, higher education, healthcare or related field of study, and
• 6 years of related education and/or student services experience in an accredited institution of higher education, or equivalent combination of education and experience.

Preferred Education & Experience:

• Terminal degree in educational leadership, higher education, or related field.
• 10 years of related education and/or student services experience in an accredited institution within medical education.
• 2 years of management, supervisory, and project management experience in a similar role, or relevant supervisory student affairs experience in higher and/or medical education, including the training, development, coordination, and evaluation of complex work among a team of staff and students (may run concurrently).
• Experience managing and training others in structural, cultural, and other issues which can impact academic performance by students from culturally and socio-economically diverse backgrounds.
• Formal training in finance, project management, and/or organizational quality improvement.
• Experience with assessment, planning, and execution of services to students that complement their in-class learning.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of the theory student development theory and practice of assessing developmental needs and providing challenge and support for growth.
• Knowledge of legal issues associated with delivery of student services to medical students.
• Ability to use critical thinking and good judgement to make sound decisions in a short period of time about students experiencing difficulty.
• Skill in student mentoring and staff development.
• Skill in office-based software applications.
• Ability to communicate verbally and in writing.
• Ability to deliver difficult news to students and stakeholders empathetically.
• Ability to work effectively with diverse populations, cultures, and stakeholders, including understanding of issues of diversity, inclusion, and strategies to support student persistence.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This is an on-campus, in-person, student-facing position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Texas Christian University values Integrity, Engagement, Community and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.