Job Summary:

The Director of Technology Systems for Academic Advising will have primary functional oversite of the Planning, Advising, and Student Success systems. This role manages technology implementation, adoption, training, end user experience, and collects/shares data insights with diverse stakeholders. The Director is the responsible party for ensuring Student Information System program and plan data is entered into the Academic Advising System and is accurate. The Director shall liaise with the Registrar’s Office, Information Technology, Campus Advisors, Student Success and retention initiatives across campus.

Duties & Essential Job Functions:

1. Serves as project manager for academic advising software selection and implementation.
2. Serves as program owner of academic advising software system after implementation.
3. Works with Registrar, IT-Enterprise Application Services, Vendor, and Academic Advising and campus Advisors to develop, test, and validate the data interface and data for use in the Advising solution.
4. Ensures academic programs and plans in the Student Information System are accurately recorded in the Academic Advising System. This may be validation of an automated interface or require manual entry and validation of academic plans from the SIS to the AAS.
5. Works with Advising Software Vendor, Academic Advising and College Advising personnel to design, configure, and test the user interface for students and advisors.
6. Works with Academic Advising governance to counsel Information Technology Security personnel regarding system security configuration and maintenance. (The Chief Information Security Officer is responsible for configuration and maintenance.)
7. Creates documentation and training for students and faculty/staff academic advisors.
8. Trains advisors and students in the use of the system and provides training for new faculty and staff.
9. Shares with the TCU Community the purpose and potential of the advising software system in TCU’s Academic Advising and Student Success efforts.
10. Works with advisors and administration on identifying communication streams and milestone guidance.
11. Works with Student Success and Academic Advising department to develop and deliver content to students via Advising Software.
12. Designs and configures early alert mechanisms.
13. Provides business analysis for Academic Advising, Registrar, and Information Technology in regards to Student Records and advising software integrations.
14. Identifies measures and indicators predictive of student success.
15. Gathers data insights, generate reports, and evaluate technology effectiveness.
16. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s degree.
• Three years’ computer experience is required, or any equivalent combination of compatible work experience and education.
• Demonstrated skills managing projects including complex technology-related projects.

Preferred Education & Experience:

• Masters degree.
• Experience with PeopleSoft.
• Experience implementing or at least using an Academic Advising software platform.
• Professional work in a college/university.
• Prior experience as an academic advisor.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of higher education practices on a college campus.
• Knowledge of PeopleSoft or a comparable student record system.
• Knowledge of academic degrees and plans.
• Knowledge of MS Excel, MS Access and other tools for data analysis.
• Knowledge of cloud software system management and configuration.
• Ability to coordinate and run projects and meetings.
• Ability to validate data between systems and troubleshoot discrepancies.
• Ability to support day-to-day functionality of student success technologies.
• Ability to troubleshoot technology challenges and elevate concerns, as needed.
• Ability to listen to the needs of advisors and academic units and translate those needs into system requirements and functionality.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.