Job Summary:

The Learning Technologist works with the Learning Technology Manager to ensure the Learning Management System (LMS) and related learning technologies are functioning properly and meeting the needs of the campus. The position also provides frontline support to faculty to troubleshoot and problem solve when the LMS and other tools are not functioning. The Learning Technologist assists in documentation and reporting related for various units across campus.

Duties & Essential Job Functions:

1. Learning Management System (LMS) and Learning Technology
a. Provides day-to-day system management of LMS and learning technology tools.
b. Works with Learning Technology Manager to test new software and updates for the LMS and associated learning technology tools.
2. Help Desk & Faculty Support
a. Provides expertise on LMS and Learning Technology to faculty.
b. Responds to faculty help desk queries.
c. Provides learning technology consultations to troubleshoot and problem solving.
d. Works with Learning Technology Manager and Koehler Center staff to develop and make accessible how-to resources for LMS and learning technology users, especially faculty.
3. Documentation & Data
a. Assists in documentation on procedures, processes, and responses for queries.
b. Maintains, creates, and revises internal documentation for support and procedures in the Koehler Center.
c. Maintains, creates, and revises support documentation for the LMS and associated learning technology tools.
d. Collaborates with Learning Technology Manager to develop automated and bespoke LMS reports.
e. Collaborates with and serves as backup to Learning Technology Manager to run data reports for various units across campus.
4. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s degree.
• Experience providing LMS and learning technology support.

Preferred Education & Experience:

• Experience with tools: Brightspace by D2L, Panopto, ReadSpeaker, Respondus, and Turnitin

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of learner-centered pedagogy, andragogy, and heutagogy.
• Strong written and oral communication skills in a professional environment.
• Strong attention to details and critical thinking.
• Skills in problem solving.
• Skills in providing customer service.
• Skills in Microsoft Word and Outlook.
• Skills in problem solving
• Ability to work with confidential information.
• Ability to balance multiple projects simultaneously.
• Ability to work independently and with a team.
• Ability to troubleshoot, evaluate, and make recommendations.
• Ability to learn new technologies and programs.
• Ability to ask questions when needed.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.