Residential Housekeeping - Area Supervisor

Job Summary:

The Area Supervisor is responsible for leading daily residential housekeeping operations while serving as a working supervisor. This role provides direct supervision, coaching, and accountability for assigned staff while actively supporting cleaning operations to ensure service continuity. The Supervisor is expected to perform housekeeping duties as needed to maintain service levels, respond to staffing gaps, and support team productivity. This position participates in an on-call rotation and is available for call-back responsibilities to support after-hours and emergency operational needs.

Duties & Essential Job Functions:

1. Leads assigned team by coaching, counseling, and directing employees; planning, monitoring, and evaluating job performance; and ensuring accountability to established standards, policies, and procedures.
2. Trains and develops staff by monitoring cleaning methods, equipment usage, and operational expectations to ensure consistency and quality of service delivery.
3. Maintains daily operations by assigning work, monitoring schedules, addressing staffing gaps, troubleshooting operational issues; and responding to urgent or emergency situations.
4. Serves in a hands-on leadership capacity by performing housekeeping duties alongside staff when needed to maintain service levels, including covering absences, supporting high-demand periods, and ensuring completion of assigned work.
5. Adjusts staffing and workload in real time to ensure operational coverage and service expectations are met across assigned areas.
6. Participates in an on-call rotation and is available for call-back duties to address after-hours issues, emergencies, and operational needs.
7. Maintains a safe and compliant work environment by enforcing safety standards; proper chemical handling, and adherence to university and regulatory requirements.
8. Monitors inventory and equipment by maintaining supply levels, ensuring proper usage, and safeguarding university assets.
9. Ensures quality service delivery by conducting inspections, addressing deficiencies, and maintaining established cleanliness standards.
10. Collects, maintains, and reports operational data including staffing levels, attendance, productivity, inspections, and service outcomes; ensures timely and accurate submission of information to managers and leadership as requested.
11. Maintains required administrative documentation including schedules, timekeeping verification, incident reporting, and performance-related records in alignment with university expectations.
12. Provides timely and proactive communication to management regarding operational status, challenges, and resource needs; ensures leadership has accurate and current information to support decision-making.
13. Performs other related duties as assigned.

Required Education & Experience:

• High school diploma or GED.
• Experience supervising or leading teams.
• Experience in cleaning services, facilities operations, or hospitality environments.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.
• Satisfactory results from a post-offer physical examination.

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of Microsoft Windows.
• Knowledge of basic computer operations.
• Knowledge of basic Spanish/English communication.
• Knowledge of basic record keeping techniques.
• Knowledge of training techniques.
• Knowledge of customer service techniques.
• Skill in some or all components of Microsoft Office.
• Ability to work with cleaning chemicals.
• Ability to communicate verbally.
• Ability to draft grammatically correct correspondence.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

• Work is primarily indoors in a non-sedentary environment.
• Requires flexibility in work hours, including early morning, evenings, weekends, and participation in an on-call rotation.
• This role is an on-campus, in-person position.
• May be exposed to cleaning chemicals, and hazardous materials.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.