The TCU Horned Frog Ambassadors play a vital role in the success of the hospitality program and Football and Men’s Basketball game days. TCU Horned Frog Ambassadors serve as goodwill ambassadors to ticket holders and their guests while maintaining the operational policies in place for all premium seating areas. TCU Horned Frog Ambassadors also serve as a liaison between donors, caterers, maintenance staff, custodial staff, Hospitality Managers, and Athletic Department personnel.
TCU Horned Frog Ambassadors are required to work all home football games. Hours worked will be between 10-30 hours per week depending on the home game schedules and office needs each week
1. Performs high-level customer service for all guests, fans, and department staff.
2. Acts as game day ambassadors for the Hospitality office and athletics department.
3. Ensures all game day policies and procedures are being upheld.
4. Monitors entry gates, review tickets, and be aware of access control protocols.
5. Serves as an elevator attendant and people movement monitor.
6. Performs all pre, during, and post-game duties associated to suites and clubs (i.e., trash removal, facility monitoring, food & beverage needs, etc.)
7. Serves as the main point of contact during games for suite holders and guests.
8. Performs other related duties as assigned.
• High school diploma or GED equivalent.
• Skill in verbal communication.
• Ability to work nights and weekends.
• Ability to employ a friendly, service-first mindset.
University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.
• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged standing and sitting.
• Lifting and moving objects and equipment up to 10 lbs.
• Work is indoors/outdoors and not sedentary and is subject to schedule changes and/or variable work hours.
• Required to work all home football games.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.
This job description includes the expectation of compliance with NCAA regulations. An institutional staff member who is found in violation of NCAA regulations shall be subject to disciplinary or corrective action as set forth in the provisions of the NCAA enforcement procedures, including suspension without pay or termination of employment for significant or repetitive violations.
Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU’s Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on-campus housing facilities, as well as residence hall fire statistics.
The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at firstname.lastname@example.org.
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