Job Summary:

The Tennis Center Shop Assistant aids in tennis pro-shop by helping customers with purchases and restocking products and supplies.

Duties & Essential Job Functions:

1. Provides customers with retail assistance; provide information about products; record customer sales with charge accounts or cash; make change
2. Answers Tennis Center telephone; provide information or direct caller/visitor to appropriate staff
3. Maintains staff confidence and protects operations by keeping information confidential
4. Promotes the philosophy and objectives of the intercollegiate athletics program, to include adhering to all departmental policies and procedures, as well as the rules and regulations of the University, the Big 12 Conference and the NCAA.
5. Maintains staff confidence and protects operations by keeping information confidential.
6. Contributes to team effort by accomplishing related results as needed
7. Performs other related duties as assigned.

Required Education & Experience:

• High school diploma or GED equivalent

Preferred Education & Experience:

• None.

Required Licensure/Certification/Specialized Training:

• None.

Preferred Licensure, Certification, and/or Specialized Training:

• None.

Knowledge, Skills & Abilities:

• Knowledge of office techniques.
• Knowledge of basic customer service techniques.
• Skill in the use of Microsoft Office to include Word, Excel and Outlook.
• Skill in effective written and verbal communications.
• Skill in money handling and register use.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• Employees providing essential services related to (1) health and safety, (2) the presence of a residential student community and (3) agreements with the public for the use of University facilities may be required to work during times when the University is closed.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law. 

NOTIFICATION OF COMPLIANCE WITH NCAA REGULATIONS:

This job description includes the expectation of compliance with NCAA regulations. An institutional staff member who is found in violation of NCAA regulations shall be subject to disciplinary or corrective action as set forth in the provisions of the NCAA enforcement procedures, including suspension without pay or termination of employment for significant or repetitive violations.