Academic Program Specialist

Job Summary:

The Academic Program Specialist is responsible for providing support to the Dean and Associate Dean of Graduate Studies and Research for AddRan College and to the Director of the Master of Liberal Arts Program by serving as the graduate program coordinator for the college, coordinating activities, supporting curricular initiatives, and facilitating objectives.

Duties & Essential Job Functions:

1. Assists with all program administration for the Master of Liberal Arts (MLA) Program, including supervision of student workers.
2. Acts as the point of contact for MLA graduate admissions by educating graduate students about admission policies and procedures; guiding prospective graduate students through the admissions process, maintaining application files, gathering information on graduate inquiries and maintaining databases for mailings and communications.
3. Facilitating financial aid awards and human resource documents for financial aid delivery for AddRan graduate students in all programs; providing secondary advising support for graduate students.
4. Communicates with graduate students regarding graduation deadlines and requirements.
5. Manages public relations by greeting students in person or on the telephone; answering or referring inquiries; providing information and assistance regarding program functions.
6. Assists with course scheduling for various programs.
7. Coordinates program events by scheduling appointments, making travel and meal arrangements, and scheduling class visits.
8. Completes special projects by creating and updating college web content; producing and editing publications; working collaboratively with college marketing specialist to ensure timely and relevant content per college initiatives.
9. Monitors expenses by gathering and reporting budget information, facilitating and monitoring reimbursements for faculty and students. Communicates with faculty and students about required procedures and forms.
10. Produces information by developing, transcribing, formatting, inputting, editing, retrieving, copying, filing, and transmitting text, data, and graphics securely across multiple platforms. (e.g. MS Office, Box, Canva, Eventbrite)
11. Organizes work by reading, routing and answering correspondence; collecting, maintaining and prioritizing information; managing program procedures and telecommunications; updating records.
12. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
13. Provides occasional administrative and operational support for projects related to faculty development.
14. Assists with program administration of the New Faculty Mentoring Program.
15. Serves as backup for other Academic Program Specialists during planned and unplanned absences and collaborates broadly on college-wide initiatives and special projects to support the College’s strategic and operational goals at all levels.
16. Supports the syllabus review process, the ASRACS Research and Creativity Symposium, and other various undergraduate programming.
17. Performs other related duties as assigned.

Required Education & Experience:

• Bachelors’ degree and 2 plus years’ program coordination experience.
OR
• High school diploma or GED and 6 plus years’ program coordination experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• Modern Campus CMS, Microsoft Excel, and/or Microsoft Word certifications.

Knowledge, Skills & Abilities:

• Knowledge of customer services techniques.
• Knowledge of strong people and organizational techniques.
• Knowledge of research techniques.
• Knowledge of interpersonal communication techniques.
• Knowledge of department specific computer software.
• Knowledge of curriculum and degree requirements.
• Knowledge of university programs.
• Skilled in some or all components of Microsoft Office.
• Ability to balance multiple projects simultaneously.
• Ability to assume administrative functions and make independent decisions regarding daily activities.
• Ability to maintain staff confidence and protect operations by keeping information confidential.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.