Job Summary:

The Administrative Program Specialist is responsible for providing program support by facilitating program goals and objectives.

Due to the University closure from December 23, 2024 to January 6, 2025, delays in the application process may occur. We appreciate your patience as we work diligently in reviewing all applications.

Duties & Essential Job Functions:

1. Supports projects by assisting customers with policies and procedures, identifying and resolving issues; maintaining inventory levels.
2. Maintains data integrity by entering, testing, verifying and archiving data.
3. Prepares and produces reports and documents by researching, analyzing and summarizing information and trends; coordinating and completing project requirements.
4. Maintains web pages for department by creating and updating content; identifying and resolving issues and implementing results.
5. Supports and maintains programs by complying with guidelines and regulations; negotiating for changes or exceptions.
6. Assists the College and Director of Academic Advising in administrative tasks related to the admission process.
7. Supports Director of Academic Advising with budget planning. Monitors expenses by gathering and reporting budget information; facilitating and monitoring invoices and purchase orders, scheduling and reconciling expenditures.
8. Provides scheduling functions by maintaining calendars; establishing appointments; monitoring time and date requirements; coordinating resource availability with customer requests.
9. Trains and supervises student worker (s) in conjunction with the Director of Academic Advising.
10. Organizes work by reading, routing and answering correspondence; collecting and prioritizing information; managing department procedures and telecommunications; assigning and monitoring student workers communication.
11. Performs other related duties as assigned.

Required Education & Experience:

• High school diploma or GED equivalent.
• 1 year of basic office experience.

Preferred Education & Experience:

• Bachelor’s degree
• 2 or more years of direct program support
• 3 or more years of administrative program support
• Experience working with student programs and/or student advising
• Experience working in a higher education environment

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of basic accounting processes.
• Skill in some or all the components of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong skills in organization, planning and time management .
• Strong project management skills.
• Strong written and verbal communication skills.
• Ability to coordinate with various types of vendors.
• Ability to make final decisions on event coordination aspects as needed.
• Ability to be responsible for securing space and equipment; independently coordinate terms and prices with vendors; managing budgets; directing and coordinating technical and production aspects; and making final decisions regarding event set-up, design, décor and the overall experience.
• Knowledge of web-based applications such as HTML, JAVA and Canva.
• Ability to evaluate and make recommendations to improve operations.
• Strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions.
• Ability to work independently.
• Ideal candidate should detail orientated and be able to balance multiple projects simultaneously.
• Knowledge of customer service techniques.
• Ability to operate basic office equipment.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.