Job Summary:

The Administrative Support Assistant is responsible for supporting the department by responding to customers, providing information, receiving and processing data.

Duties & Essential Job Functions:

1. Welcomes and directs visitors by greeting them; answering or referring inquiries; giving instructions; scheduling appointments or reservations; taking messages.
2. Provides office support by receiving, completing, verifying and evaluating information; preparing and distributing mailings; establishing and maintaining files; producing reports.
3. Supports sales by pricing and displaying merchandise; explaining merchandise and services to customers; obtaining merchandise selected by customers; preparing merchandise for delivery.
4. Verifies payments by receiving and documenting payments; maintaining journals; reconciling entries; preparing reports.
5. Maintains security by accepting delivery of packages; issuing equipment; monitoring equipment location and return.
6. Maintains safe and clean reception area by complying with procedures; posting informational notices; reporting needed repairs.
7. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
8. Performs other related duties as assigned.

Required Education & Experience:

• High School diploma or GED equivalent.
• 1 year of basic office experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of basic office techniques.
• Knowledge of basic customer service techniques.
• Knowledge of computer hardware and basic software.
• Ability to clearly communicate verbally.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.