Job Summary:

The Assistant Director Financial Aid is responsible for managing loan programs by certifying, originating, and delivering of over $50 million annually in educational loans.

Duties & Essential Job Functions:

1. Manages all federal, state and institutional loan programs by making decisions related to applicable business processes, funding issues, system requirements and regulatory constraints.
2. Accomplishes staff job results by supervising, counseling and disciplining employees; planning, monitoring and appraising jobs results.
3. Coordinates loan application and delivery system by overseeing data exchange processes with guarantor, leaders, and students.
4. Coordinates borrower notification of rights and responsibilities by creating and monitoring communications regarding applications status and fund disbursement.
5. Approves system status by testing upgrades and patches, determining best practices and approving enhancements.
6. Ensures customers are receiving the best loan options available by liaisons with lending and servicing partners, and making decisions regarding preferred lenders.
7. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's degree required or equivalent in experience.
• 2 years of office experience or a related environment providing customer service and program management and staff supervision.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of basic accounting processes.
• Knowledge of customer service techniques.
• Knowledge of communications and interpersonal techniques.
• Knowledge of federal and state financial aid policies and procedures related to educational loan programs.
• Skill in some or all components of Microsoft Office.
• Skill in Microsoft Windows navigation.
• Ability to clearly communicate information.
• Ability to draft grammatically correct correspondence.
• Ability to interact with students.
• Ability to manage multiple projects and meet deadlines.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This is an on-campus, in-person role.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.