The Assistant Director of Residential Housekeeping is responsible for coordinating and developing the residential housekeeping team. This member of the Student Affairs Facilities team serves as a valuable leader in training and professional development of staff members; supervising housekeeping managers; serving in campus wide on-call support; providing leadership for other major departmental functions such as summer camps and conferences, facility projects, and health and safety inspections.
1. Supervises 2 full-time housekeeping team managers; indirectly responsible for 5-6 area supervisors and 55+ housekeeping staff. Evaluate job performance, set goals, develop staff and hold all employees accountable to department standards.
2. Coordinates summer facility usage with Facilities and Camps and Conferences, evaluate university program needs and ensure staffing and supplies will accommodate demand and be prepared for August Opening
3. Manages departmental purchases, including submitting all invoices and contracts through university procurement processes, reconciling monthly department budgets and plan for maintenance, repair and replacement of departmental housekeeping equipment.
4. Maintains standards of facility cleanliness and customer service by coordinating operations, job scheduling, managing communication between employees and building managers, and delivery of expected services.
5. Establishes department goals by designing, implementing and managing strategies for production and services division-wide.
6. Ensures delivery of services by filling position vacancies, identifying and addressing skills gaps in current employees, managing conflict, building teamwide accountability and mentoring direct and indirect reports.
7. Assists in developing short-term and long-term project plans for hall improvements and assists Director in prioritizing projects.
8. Assists in strategic planning for the department and implementation of action items related to the plan.
9. Helps coordinate capital repair and replace projects in residence halls (ex. Carpet).
10. Serves in on-call support for campus and respond to critical incidents as needed.
11. Performs other related duties as assigned.
• Bachelor’s Degree
• 3 years’ experience in housekeeping management or facility management.
• 3 years supervisory experience, can be concurrent
• Master’s degree.
• Ability to speak and write fluent Spanish and English
• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.
• None
• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of customer service techniques.
• Knowledge of basic computer operations.
• Skill in some or all components of Microsoft Office.
• Skill in Microsoft Windows navigation techniques.
• Knowledge of basic Spanish/English communication.
• Knowledge of basic record keeping techniques.
• Knowledge of customer service techniques.
• Ability to draft grammatically correct correspondence.
• Ability to manage multiple projects and meet deadlines.
• Ability to train and lead staff.
University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.
• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.
• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on-campus, in-person position.
• Designated as essential personnel and will report to campus in times when University is otherwise closed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.
Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU’s Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on-campus housing facilities, as well as residence hall fire statistics.
The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at police@tcu.edu.
Thank you!
We've sent an email!
Thank you
Thank you for your interest in a career at TCU!
TCU uses "cookies" (i.e., a small text file that is sent to your browser from the Site) to improve your return access and visits to the Site. TCU may use cookies to customize content, to analyze Site activity and user behavior, including, without limitation, through Google Analytics Demographics and Interest Reporting, and for advertising and promotional purposes (further discussed in "Interest-based Advertising" below). TCU reserves the right to use cookies in the future in conjunction with new or extended functionalities.