Job Summary:

The Associate Director Financial Aid is responsible for managing daily operation of the office of scholarships and student financial aid by directing activities related to the use of financial aid to maximize the university’s ability to recruit and retain students.

Duties & Essential Job Functions:

1. Works with the director to manage undergraduate and graduate financial aid programs by designing, implementing and updating administrative procedures to administer aid, staying informed on legislative actions and working with the financial aid community at the local, state, regional and national level and by serving as senior office administrator in the director’s absence.
2. Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees; developing, coordinating and enforcing systems, policies, procedures and productivity standards.
3. Develops new processes and plans to increase service to students, improve office efficiencies, and ensure regulatory compliance by implementing technology and best business practices, monitoring and enhancing office communications, staffing, and setting tone as a service organization.
4. Represents the university to a variety of university and professional organizations and committees by attending meetings, presenting financial aid information, actively participating in professional activities.
5. Provides program information to the university community and external agencies by producing periodic and ad hoc reports; maintaining records.
6. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's Degree.
• 5 years' experience in Financial Aid administration or combination of education and experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of project management and strategic planning techniques.
• Knowledge of principles, practices and regulations of financial aid programs.
• Knowledge of department specific software.
• Knowledge of customer service techniques.
• Skills in Microsoft Office.
• Skills in research techniques, statistical analysis and reporting.
• Ability to train and lead staff.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.