Job Summary:

The Business Systems Analyst - Integrations is responsible for defining, scoping, configuring, and testing integration between the Advancement CRM system (Addie) and other platforms used by University Advancement. This position helps analyze and implement new software versions and data solutions that support and enhance the systems and data ecosystem employed by the division. This role is responsible for requirements-gathering and analysis, process documentation and creation of test plans and scripts that ensure requirements are fully represented during testing. The Business Systems Analyst – Integrations must understand Advancement users' business requirements and how platforms that interact with the system of record function. This position also must be able to effectively communicate complex concepts to vendors, customers, co-workers, and management.

Duties & Essential Job Functions:

1. Coordinates with departmental teams and stakeholders to gather business requirements for creating new and improving existing interfaces.
2. Converts business requirements into technical specs, creates required development items, tests integrations, and provides support after implementation.
3. Maintains data integrity by designing automated processes for capturing data, updating records, and deleting outdated information.
4. Develops detailed business requirements, system-configuration documentation, test scripts, and workflow procedures that align with business needs and processes.
5. Writes and maintains functional specifications and manuals.
6. Develops and builds custom-solution test plans, prepares test scripts based on conditions and business processes, and provides quality assurance for developed solutions.
7. Assesses associated risks and specifies recovery routines and contingency procedures.
8. Understands and utilizes defined technology development standards and TCU naming conventions for customizations.
9. Follows established Object Release and Migration Strategy and Quality Review processes
10. Documents all steps of integration processes, including decision points, configurations, and end-user training materials.
11. Stays abreast of University Advancement CRM software release schedule, enhancements, and other changes to the underlying product to best leverage new tools and features and to understand impacts to the existing systems ecosystem.
12. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's degree or equivalent in related experience.
• 3 years' experience in business analysis, requirements-gathering, and test plan creation/execution in a computer systems environment – or related field.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of business systems and software applications, and tools designed to support University Advancement business.
• Knowledge of office management procedures.
• Skill in Microsoft Office tools, including advanced merge capabilities within Microsoft Word.
• Skill in Microsoft Windows navigation techniques.
• Ability to develop detailed business requirements, system-configuration documentation, test scripts, and workflow procedures and rules.
• Ability to write and maintain functional specifications.
• Ability to write and maintain business processes and procedures.
• Ability to communicate technical instructions to end-users, including the ability to write manuals describing operating procedures.
• Ability to develop and build custom-solution test plans and provide quality assurance for developed solutions.
• Ability to prepare test scripts based on conditions and business processes.
• Ability to clearly communicate.
• Ability to schedule, plan and implement complex projects.
• Ability to analyze and manipulate data in a complex CRM database.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This role is an on-campus, in-person position.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.