Coordinator of New Student & Family Programs

Job Summary:

The Coordinator, New Student & Family Programs, is responsible for collaboration with university departments to execute First Year Leadership Opportunities (FLO), service to first-year commuter students and assistance with Orientation for all incoming undergraduate students. The position also supports Frog Camp, Frogs First, on-going first-year student programs and parent/family programs.

Duties & Essential Job Functions:

1. Assists in the coordination, implementation, and assessment of first-year student programs, including, but not limited to first-year leadership opportunities, first-year commuter services and orientation consistent with the mission and established learning outcomes of TCU, Student Affairs, and Leadership & Student Involvement.
2. Collaborates with New Student & Family Programs team to implement extended orientation, welcome week, year-long first-year programs, Family Weekend, and other parent/family initiatives.
3. Assists in the leadership development and growth of student leaders.
4. Facilitates the recruitment and hiring of student leaders.
5. Supervises up to 40 undergraduate students who directly support Orientation.
6. Coordinates planning of student leader training including the involvement of campus partners.
7. Assists with occasional recruiting and yield events through the Office of Admissions.
8. Keeps abreast of best practices for student development theories and trends regarding first-year students.
9. Serves as a liaison with university departments to create collaborative programs beneficial to first-year students.
10. Serves on cross-departmental committees to support programming efforts that align with Leadership & Student Involvement priorities.
11. Serves on divisional and university committees.
12. Performs other related duties as assigned.

Required Education & Experience:

• Master’s Degree in Higher Education, Student Personnel Services, Leadership Development or a related field of study.

Preferred Education & Experience:

• 1-2 years of program management experience in a higher education environment including orientation or first-year programming. 

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Skill in instruction, facilitation, and training techniques.
• Skill in effective public speaking.
• Strong organizational skills with attention to details.
• Skill in effective written and verbal communication of complex information that is accurate, timely and based on sound judgment.
• Ability to apply student development theory to planning, marketing, and implementing events and programs.
• Ability to advise, mentor, and supervise student leaders.
• Ability to balance multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Knowledge of customer service techniques.
• Skill in the use of Microsoft Office to include Word, Excel and Outlook.
• Familiarity with Adobe Design Software, HTML, WordPress and social media management techniques.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• Work hours will include some evening and weekend commitments.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.