Job Summary:

The Coordinator of Office and Testing Services is responsible for providing administrative support by coordinating activities, supporting programs, facilitating department objectives, and providing testing services.

Duties & Essential Job Functions:

1. Manages and supervises accommodated testing in centralized testing spaces on campus; scheduling accommodated testing, providing test security and delivering tests to appropriate colleges after test administrations.
2. Serves as point person/lead Testing Coordinator for testing coordinators across campus, serving as liaison and trouble-shooting when issues arise.
3. Produces information by developing, transcribing, formatting, inputting, editing, retrieving, copying, filing, and transmitting text, data, and graphics.
4. Organizes work by reading, routing and answering correspondence; collecting, maintaining and prioritizing information; managing department procedures and telecommunications; updating records and inventory; assigning and monitoring student workers.
5. Maintains department schedules by keeping calendars for department personnel; arranging meetings, classes, conferences, teleconferences, and travel.
6. Maintains office staff by selecting, orientation and training and supervising student workers to serve as both front desk workers and proctors for accommodated testing administration.
7. Organizes department events by securing speakers, making guest travel arrangements, choosing menus or purchasing food, reserving facilities, ordering decorations, preparing agendas and programs, taking minutes.
8. Maintains webpages, social media platforms, and sharepoint sites for department by creating and updating content; identifying and resolving issues and implementing results.
9. Completes special projects by producing, editing and updating the Advising Guide and working collaboratively with liaisons across colleges to acquire their updated information on an annual basis.
10. Manages public relations by greeting customers, constituents and colleagues, in person or on the telephone; answering or referring inquiries; providing information and assistance regarding department functions.
11. Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
12. Monitors expenses by gathering and reporting budget information; facilitating and monitoring invoices and purchase orders; scheduling and reconciling expenditures.
13. Facilitates department projects by creating and documenting the process to implement projects; monitoring project progress; coordinating activities; communicating with vendors; resolving problems; making recommendations for management approval.
14. Maintains staff confidence (across campus) by keeping accommodated testing information confidential.
15. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques, making recommendations for changes.
16. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s degree and 2 years of administrative experience, including supervision experience.
OR
• High School Diploma or GED equivalent and 6 years of administrative experience, including supervision experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of customer service techniques.
• Knowledge of basic research techniques.
• Knowledge of basic accounting practices.
• Skill in the use of Microsoft Office, including Word and Excel.
• Skill in problem solving and communicating resolutions.
• Ability to communicate clearly both orally and in writing.
• Ability to support prospective student and parent inquiries by phone or in person
• Ability to draft grammatically correct correspondence.
• Ability to evaluate and make recommendations to improve operations.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.