Data Processing Specialist I

Job Summary:

The Data Processing Specialist I helps ensure the integrity of University Advancement’s Customer Relationship Management (CRM) by inputting constituent data updates provided by all areas of the University and/or requested by constituents. The specialist navigates outside sources and research and reviews information to ensure its accuracy prior to entering into database. This role also evaluates constituent records to discern among data management needs, including creation of new records, augmentation of existing records or the merging of records as appropriate.

Duties & Essential Job Functions:

1. Prepares and processes data for entry into the CRM through batch format. Reviews information and researches any discrepancies to ensure that accurate information is input.
2. Collaborates with other Data Processing Specialists to establish data entry priorities.
3. Reviews and verifies data accuracy as received prior to updating.
4. Monitors databases by analyzing data and performing quality control procedures.
5. Assists with data management solutions according to business requirements by alerting other Data Processing Specialists of issues as processes and procedures change.
6. Assists with identifying and resolving issues by examining output, researching policies and procedures, answering questions, tracking and reporting trends and anomalies.
7. Assists with analyzing software releases by gathering input from multiple sources. Identifies and resolves issues, performs tests and advises management of results.
8. Performs other related duties as assigned.

Required Education & Experience:

• High school diploma or GED equivalent.
• 1 year of relevant experience.

Preferred Education & Experience:

• Associate’s or Bachelor’s degree.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• Blackbaud CRM, Alumni Finder and/or Ancestry

Knowledge, Skills & Abilities:

• Knowledge of basic office techniques.
• Knowledge of customer service techniques.
• Knowledge of basic research techniques.
• Skill in accuracy with keyboarding/data entry, and numbers.
• Skill in analysis to discern accuracy of data updates.
• Skill in Microsoft Windows navigation.
• Skill in both written and verbal communication.
• Ability to operate a computer using Word, Excel, Outlook, and Google.
• Ability to analyze and validate data.
• Ability to work independently.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.