Job Summary:

The Director of Technology Systems & Analytics for Student Success will have primary functional oversite of the Advising and Student Success systems and analytics. This role manages technology implementation, , training, end user experience, and collects/shares data insights with diverse stakeholders. The Director is the responsible party for ensuring Student Information System program and plan data is entered into the Academic Advising System and is accurate. Secondarily, this position is responsible for serving the university community by designing data models for descriptive and prescriptive insights to support data-informed decision-making thereby enhancing institutional effectiveness and student success. The Director shall liaise with the Registrar’s Office, Information Technology, Institutional Research, Campus Advisors, Student Success and retention initiatives across campus.

Duties & Essential Job Functions:

1. Serves as program owner of academic advising software system.
2. Works with Registrar, IT-Enterprise Application Services, Vendor, and Academic Advising and campus Advisors to test, validate and update the data interface and data for use in the Advising solution.
3. Ensures academic programs and plans in the Student Information System are accurately recorded in the Academic Advising System. This may be validation of an automated interface or require manual entry and validation of academic plans from the SIS to the AAS.
4. Works with Academic Advising governance to counsel Information Technology Security personnel regarding system security configuration and maintenance. (The Chief Information Security Officer is responsible for configuration and maintenance.)
5. Creates documentation and training for students and faculty/staff academic advisors.
6. Trains advisors and students in the use of the system and provides training for new faculty and staff.
7. Works with Student Success and Academic Advising department to develop and deliver content to students via Advising Software.
8. Designs and configures early alert mechanisms.
9. Provides business analysis for Academic Advising, Registrar, and Information Technology in regards to Student Records and advising software integrations.
10. Serves as primary developer of data sources to provide strategic Business Intelligence (BI) support for student success initiatives.
11. Identifies measures and indicators predictive of student success.
12. Explores data to identify potential relationships and patterns.
13. Designs data models for descriptive and predictive insights to support data-informed decision-making thereby enhancing student success.
14. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks.
15. Gathers data insights, generate reports, and evaluate technology effectiveness.
16. Performs other related duties as assigned.

Required Education & Experience:

• Master’s degree in business, information systems or related field.
• 3 years’ experience in information systems or related field, including complex technology-related project management
• Experience with data analytics and statistical modeling.
OR
• Bachelor’s degree in business, information systems or related field.
• 5 years’ experience in information systems or related field, including complex technology-related project management
• Experience with data analytics and statistical modeling.

Preferred Education & Experience:

• Advanced degree in a technical field with research related to analytics.
• Experience with PeopleSoft.
• Experience implementing or using an Academic Advising software platform.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• Tableau Desktop
• Tableau Prep

Knowledge, Skills & Abilities:

• Ability to communicate well verbal and in writing, presenting complex data insights to non-technical stakeholders.
• Ability to prioritize, organize and work independently, or as part of a team, to achieve objectives in a timely manner.
• Knowledge of cloud software system management and configuration.
• Ability to coordinate and run projects and meetings.
• Ability to validate data between systems and troubleshoot discrepancies.
• Ability to support day-to-day functionality of student success technologies.
• Ability to troubleshoot technology challenges and elevate concerns, as needed.
• Ability to listen to the needs of advisors and academic units and translate those needs into system requirements and functionality.
• Skill in MS Office Suite.
• Knowledge of academic degrees and plans.
• Knowledge of higher education practices on a college campus.
• Skill with analytics tools such as Tableau, SQL, Python, R or Excel.
• Knowledge of data collection and analysis techniques including predictive modeling techniques.
• Knowledge of student information systems (PeopleSoft preferred).
• Ability to derive insight from large amounts of data and disparate resources.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.