Engagement Coordinator

Job Summary:

The Engagement Coordinator supports executive engagement, communications and strategic initiatives within the Office of the Chancellor. Responsibilities include drafting speeches and executive correspondence; supervising graduate assistants; managing university awards program; coordinating university committees; coordinating community outreach initiatives and sponsorships; and managing updates to web content and internal messaging for the Office of the Chancellor. This role also involves monitoring media mentions, researching higher education trends, and coordinating with departments on communication approvals and community outreach. Strong collaboration, attention to detail, writing and research skills are essential to advancing the Office of the Chancellor and engagement across the university.

Duties & Essential Job Functions:

1. Supports internal and external executive engagement for the Office of the Chancellor by helping to coordinate special events, programs and projects.
2. Supervises Graduate Assistants, including orientation and ongoing training to acquaint GAs with office policies, procedures, resources and expected conduct; helps to assign and oversee GA tasks and workflows to ensure alignment with office operations and academic and career growth.
3. Drafts communications, including forwards to books, letters of welcome for official events, letters of recommendation, commemorative letters, remarks and other forms of correspondence as assigned.
4. Proofreads and reviews internal and external communications, reports and official documents. Helps facilitate reviews and approvals for Chancellor’s communications submitted through other departments, including Marketing & Communication, Advancement, Donor Relations and Admissions.
5. Coordinates community outreach initiatives, including Dickies Arena suite and other strategic community sponsorships and events.
6. Monitors inboxes and updates the Office of the Chancellor website and other webpages or events on the TCU calendar as needed. Includes the Office’s Staff News page and updating bios as needed.
7. Monitors relevant industry news and tracks Chancellor’s media mentions; studies trends and relevant higher education topics that should be reflected in or referenced in communications.
8. Collaborates with various departments, faculty and staff to carry out university initiatives.
9. Conducts internal research regarding peer and aspirant institutions related to the needs of the Office of the Chancellor.
10. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s Degree.
• 3 years of experience in higher education.

Preferred Education & Experience:

• Master’s Degree.
• 5+ years professional communications experience.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of University programs and student development techniques.
• Knowledge of customer service techniques.
• Knowledge of strong writing and editing skills.
• Knowledge of the higher education atmosphere.
• Knowledge of social media platforms.
• Skill in working with nonprofits, business, government, and boards.
• Skill in strong organizational skills and detail oriented.
• Skill with Microsoft Office software, including Word, PowerPoint.
• Ability to clearly present complex concepts and ideas.
• Ability to write for professional audiences across various channels.
• Ability to track and monitor responses to various communication initiatives.
• Ability to effectively represent TCU in a variety of settings.
• Ability to be accessible and responsive to the ideas of others.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.