Manager, Clinical Operations

Job Summary:

The Manager of Clinical Operations assists to oversees the daily clinical and operational functions of the FROG Care Clinic, ensuring high-quality service delivery, effective supervision, and compliance with professional, legal, and ethical standards. This role integrates clinical leadership with operational systems, training implementation, and applied evaluation.

Duties & Essential Job Functions:

1. Oversees day-to-day clinic operations to ensure consistent high-quality service delivery and compliance with professional, legal, and ethical standards
2. Provides direction and leadership by demonstrating skills in clinical management, communicating the mission and shared vision of FROG Care Clinics initiatives, promoting teamwork among staff members, and conveying a clear commitment to clinical services for patients.
3. Oversees clinic’s compliance with state licensure laws, HIPAA, and ethical standards. Ensures proper documentation, use of data systems, and audit processes.
4. Manages various logistics for clinical staff such as planning, scheduling, and organizing work, ensuring optimal caseload distribution, setting priorities, delegating tasks, and overseeing workflow systems.
5. Supervises multiple site supervisors to ensure consistency, quality, and fidelity across training experiences.
6. Supports proper use of crisis response protocols and risk management practices. Uses best judgement to anticipate and resolve problems as needed.
7. Collaborates with program leadership and individual team members to support the mission of the FROG Care Clinics through problem solving, program enhancement, and staff development.
8. Performs other related duties as assigned.

Required Education & Experience:

• Master’s degree in Clinical Mental Health Counseling
• 5 years’ experience in a clinical setting, including previous experience supervising clinicians and trainees
• Experience in school-based or community mental health settings

Preferred Education & Experience:

• Doctoral degree

Required Licensure/Certification/Specialized Training:

• Licensed Professional Counselor (LPC) in Texas

Preferred Licensure, Certification, and/or Specialized Training:

• LPC-S

Knowledge, Skills & Abilities:

• Knowledge of state and federal mandates as they relate to patient care.
• Knowledge of HIPAA and confidentiality standards
• Knowledge, sensitivity, and ability to work with people from diverse backgrounds.
• Strong leadership, clinical judgment, and organizational skills
• Skill in interpersonal, oral, and written communication.
• Ability to develop and recommend sound policies and procedures as they relate to Health Services.
• Ability to work effectively with supervisors, supervisees, colleagues, and clients.
• Ability to manage multiple administrative tasks simultaneously.
• Ability to utilize data-informed practices for quality improvement
• Ability to work independently and as part of a team.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.