Manager of Mailing Services & University Mover Operations

Job Summary:

The Manager of Mailing Services & University Mover Operations oversees campus-wide mailing services, serves as the primary liaison with USPS, and manages a team of University Movers responsible for on-campus relocations services, select supplementary deliveries and event setup operations. Responsibilities include management of an on-site United States Postal Services (USPS) Contract Postal Unit (CPU) and on-campus mail distribution, as well as ensuring the proper reception and distribution of mail and packages from contract carriers on behalf of students and university departments. This position supports academic, administrative and event functions across a large university campus by ensuring efficient, compliant, and customer-focused service delivery.

Duties & Essential Job Functions:

Mailing Services & USPS Contract Station
1. Manages daily university mail and package operations, including a USPS Contract Postal Unit and diverse contract carriers, ensuring compliance with various USPS regulations, audits, and service standards.
2. Serves as the primary liaison with USPS representatives and contract carriers.
3. Oversees postage systems, operation of mail equipment, security measures, and completion of vendor contracts.
4. Gathers and monitors data such as mail volume and postage costs to track and report on operational metrics.
5. Maintains standards of facility cleanliness and excellent customer service by overseeing staff and enforcing expectations to greet customers, resolve inquiries, and handle complaints in a professional, courteous manner.

University Movers
6. Oversees operations of University Movers team by supervising staff and planning, coordinating, and executing office and departmental moves, furniture installations, surplus handling, and event setups and breakdowns for various campus programs and events.
7. Collaborates with campus partners including events, housing, conference services, and academic units to understand event needs and coordinate moving operations.
8. Ensures safe work practices and compliance with OSHA and university safety policies.
9. Maintains inventory of furniture moving equipment and moving supplies.

Leadership, Management & Collaboration
10. Supervises mail services and university movers’ staff by managing schedules; communicating job expectations; planning, monitoring and appraising job results; training, and leading employees; developing, coordinating and implementing policies and productivity standards.
11. Reviews and manages budgets and service contracts for mail services and university movers’ operations.
12. Manages staffing by overseeing recruiting, hiring, training, and other HR processes for the mail services and university mover teams.
13. Establishes goals by designing, implementing and managing strategies for production and services campus-wide. Regularly reviews and maintains standard operating procedures for mail services and university movers.
14. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s degree in Facilities Management, Business, Operations, or related field, or equivalent experience
• 5 years of progressive experience in mail services, facilities operations, logistics, or campus services
• Supervisory or management experience

Preferred Education & Experience:

• Experience managing or working with a USPS Contract Postal Unit
• Experience in higher education or large, complex organizations
• Experience coordinating event logistics and large-scale moves
• Familiarity with work order, mail tracking, or scheduling systems

Required Licensure/Certification/Specialized Training:

• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.

Preferred Licensure, Certification, and/or Specialized Training:

• Proficiency with computers and POS (Point of Sale) systems.

Knowledge, Skills & Abilities:

• Knowledge of computer applications related to operations.
• Knowledge of budgeting, cost estimating and fiscal management principles and procedures.
• Knowledge of Federal regulations applicable to the operations.
• Knowledge of event logistics and large-scale moves
• Skill in learning and applying new technologies.
• Skill in applying strong, independent judgement, initiative and critical thinking skills.
• Strong organizational, communication, and customer service skills
• Ability to work within a diverse academic, cultural and ethnic University environment.
• Ability to use discretion within current policies and procedures; ability to recommend process improvements.
• Ability to deliver exceptional customer service with diverse populations during stressful situations.
• Ability to clearly communicate verbally and draft grammatically correct correspondence.
• Ability to analyze problems, mediate conflict, identify and implement solutions.
• Ability to recruit, train and lead staff.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment occasionally over 50 lbs.

Work Environment:

• Work is performed in both an office environment and an outdoor environment, with frequent interruptions and irregularities in the work schedule.
• This position requires regular visits and meetings at work sites across the University.
• Work requires frequent interaction with others.
• The noise level in this work environment is usually moderate.
• This is an on-campus, in-person position

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.