Job Summary:

The Manager Printing Services manages the document printing and copying services of the university by controlling daily operations, supervising production and administrative staff.

Duties & Essential Job Functions:

1. Manages daily operations by ensuring compliance with university, state and federal laws, policies, regulations and operating agreements.
2. Supervises staff by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees; developing, coordinating and implementing policies and productivity standards.
3. Plans the business functions by coordinating operations, job scheduling and production, marketing and advertising; ensuring customer service; developing strategies for generating resources and revenue.
4. Accomplishes financial objectives by participating in planning for operating budgets; managing cost recovery process; preparing quarterly and annual budget reports.
5. Establishes department goals by designing, implementing and managing strategies for document production services campus-wide, including offset printing, digital printing services and finishing/bindery services.
6. Manages convenience copier services by developing and implementing convenience copier fleet program; preparing proposals and quotes from copier vendors; evaluating equipment, services and costs; recommending vendors to management.
7. Provides information by maintaining sales, work order and inventory records; performing periodic and seasonal forecasting; reviewing prior years' production and sales history.
8. Controls inventory by coordinating and monitoring purchasing of operating supplies; interacting with outside vendors for supplies and/or outsourcing production.
9. Provides quality services by designing and implementing processes to enhance operations and services; evaluating customer satisfaction; implementing improvements.
10. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's Degree in graphic arts or related business field or equivalent in experience.
• 5 years of experience in an in-plant or commercial printing operation or related environment.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of printing and copying production processes, including estimating, pre-press, four-color process, high-speed networked, digital printing/copying, and finishing.
• Knowledge of computer applications related to production operations.
• Knowledge of copyright laws and standards.
• Knowledge of budgeting, cost estimating and fiscal management principles and procedures.
• Knowledge of problem-solving techniques.
• Knowledge of customer service techniques.
• Skill in some or all components of Microsoft Office, and skill in Microsoft Windows 2000 navigation.
• Ability to manage multiple projects and meet deadlines.
• Ability to clearly communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to train and lead staff.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This is an on-campus and in-person role.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.