Member Services Assistant

Job Summary:

The Member Services position is responsible for providing customer service to participants so that they may have the utmost quality experience while using the Recreation Center.

Duties & Essential Job Functions:

1. Provides great customer service and effectively communicate with staff and participants.
2. Performs necessary maintenance of towels including cleaning, replacing, and distribution.
3. Answers questions pertaining to the recreation center and its program offerings.
4. Works with others when conducting emergency evacuations.
5. Operates all point of sale transitions for pro shop sales.
6. Performs other related duties as assigned.

Required Education & Experience:

• 16 years of age

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• Experience in working with Fusion Software

Knowledge, Skills & Abilities:

• Knowledge of basic customer service techniques.
• Knowledge of Campus Recreation programs and activities.
• Skill in effective written and verbal communications.
• Ability to be punctual, dependable, and trustworthy.
• Ability to find a substitute for their shift should one be needed.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.