Job Summary:

The Residential Housekeeping Manager (Quality Control) will support Residential Housekeeping operations by providing leadership to departmental staff, managing area supervisors, assisting with coordination of housekeeping activities, and maintaining department supplies and budget.

Duties & Essential Job Functions:

1. Supervises residential housekeeping team members by monitoring work, implementing expectations, creating systems and processes for efficiency, providing consistent training, and developing staff skills
2. Through oversight, maintains the highest standard of care for all floors in the residential communities
3. Maintains up-to-date renewal system for all cleaning equipment and linen including compliance with all warranties, submission of budget proposals as needed, and costs of maintenance and repairs
4. Maintains organization in all supply closets and orders all supplies for residential housekeeping team. Keeps detailed inventory records to include quantity, costs, storage location, date of purchase and anticipated replacement time
5. Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations
6. Produces monthly reports to include supply purchases, trending information, and comparison costs. Makes suggestions to Housing and Residence Life leadership based on the data
7. Maintains department budget and compliance with all university policies including but not limited to: monthly drill downs, contract compliance, accurate documentation, and vendor accounts
8. Conducts walk-throughs of residential communities daily to ensure consistent quality control among all facilities. Coordinates with team members to document trends and solve quality control issues.
9. Creates standard operating procedures for cleaning techniques and equipment usage and provides consistent trainings to staff
10. Assists in the creation and execution of systems and procedures to produce more efficient and effective work
11. Serves as an after-hour emergency responder and deploy housekeeping staff to campus in the event of an after-hour emergency; some after-hour and weekend requirements
12. Manages compliance for all vehicles utilized by the residential housekeeping team
13. Analyzes problems and develops remedies while effectively carrying out plans and solutions.
14. Works to create positive morale and an uplifting work environment for all Residential Housekeeping employees.
15. Performs other related duties as assigned.

Required Education & Experience:

• High School Diploma or GED equivalent.
• 5 years of professional experience in a custodial or maintenance environment, with duties related to budget management, procurement, cost reporting, or similar
• 2 years supervisory experience, can be concurrent

Preferred Education & Experience:

• Ability to speak and write fluent Spanish and English
• Experience in appliance repair and/or floor cleaning
• Experience in budget management, forecasting, and data reporting

Required Licensure/Certification/Specialized Training:

• Valid Driver’s License.
• Must be insurable under the university motor vehicle requirements.
• Satisfactory results from a post-offer physical examination.

Preferred Licensure, Certification, and/or Specialized Training:

• Proficiency in Microsoft Office Suite and Zoom or other virtual meeting software.

Knowledge, Skills & Abilities:

• Knowledge of computer applications related to operations.
• Knowledge of budgeting, cost estimating and fiscal management principles and procedures.
• Knowledge of Federal regulations applicable to the operations.
• Knowledge of any combination of principles associated with facilities maintenance, custodial practices, and willingness to cross-train into areas of unfamiliarity.
• Knowledge of vendor or contract management principles and practices.
• Knowledge of Industry best practices and continuous quality improvement principles.
• Knowledge of sustainability in facilities management and maintaining currency in sustainable practices
• Ability to work within a diverse academic, cultural and ethnic University environment.
• Ability to use discretion within current policies and procedures; ability to recommend process improvements.
• Ability to deliver exceptional customer service with diverse populations during stressful situations.
• Ability to manage multiple projects involving multiple locations and meet deadlines.
• Ability to clearly communicate verbally and draft grammatically correct correspondence.
• Ability to analyze problems, mediate conflict, identify and implement solutions.
• Ability to recruit, train and lead staff.
• Ability to create and maintain a positive work environment focused on care and equity.
• Skill in learning and applying new technologies.
• Skill in applying strong, independent judgement, initiative and critical thinking skills.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 25 lbs.

Work Environment:

• Work is subject to schedule changes and requires some weekend and variable work hours.
• Work is performed in both an office environment and an outdoor environment, with frequent interruptions and irregularities in the work schedule.
• This role is an on campus, in-person position
• This position requires regular visits and meetings at all work sites across the University and frequent interaction with others.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.