Job Summary:

The Risk Management Coordinator is responsible for supporting the Risk Management department by providing Risk Management leadership with recommendations based on insurance industry experience, processing, maintaining insurance program related documentation, and engaging with stakeholders during claims and related processes.

Duties & Essential Job Functions:

1. Assists in managing the institution's insurance portfolio, including policy renewals, claims, and ensuring adequate and appropriate coverage.
2. Obtains and maintains information for underwriting and insurance renewal applications. Maintains insurance spreadsheets and other information for the Office of Risk Management.
3. Reviews incidents reported through police reports, or other reporting methods and identifies reports requiring further investigation and/or escalation of reporting.
4. Responds to incidents including, but not limited to, direct damage to property, visitor accidents, and automobile accidents and provides guidance to the individuals and units involved.
5. Investigates incident/accident reports, assists department leadership in determining the institution's liability and otherwise coordinates and manages property and liability claims within delegated authority.
6. Sets up case files and processes requests for claims payments through the appropriate personnel. Reports claims as required to appropriate commercial insurance providers and other university offices and facilitates payment/reimbursement of claims.
7. Supports review of contracts relative to insurance and other risk transfer terms, timely responds to questions from departments and, provides advice to Risk Management leadership regarding insurance and other risk management issues.
8. Assists in the maintenance of operating, training and other manuals and publications. Assists Risk Management leadership in the review and development of risk management related guidelines, policies and procedures.
9. Assists in managing and maintaining all insurance exposure data, documents, and other risk management files. Verifies receipt of all insurance documents, including binders, policies, endorsements, and related materials.
10. Assists internal departments with insurance certificate requests, proof of insurance, claims processing, and coordinate interface with insurance brokers.
11. Manages and maintains a centralized repository of insurance documents, ensuring accuracy, completeness, and organization, including:
12. Responsible for reviewing documents for accuracy and completeness and maintaining up-to-date, orderly files.
13. Processes billing and invoicing related to insurance programs, ensuring accuracy and timely payments.
14. Provides excellent customer service to internal clients with the ability to prioritize multiple requests and meet deadlines such as providing COI requests, ad hoc analysis on requests, and coordinating risk assessment site visits with insurers engineers.
15. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s degree in Business, Risk Management or related field, or equivalent years of experience
• 2+ years of experience in the insurance industry or related field

Preferred Education & Experience:

• 1 year experience as insurance adjuster or related.
• 3-5 years’ experience in the insurance industry

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of department specific computer software.
• Demonstrated organizational and problem-solving skills.
• Knowledge of research techniques.
• Knowledge of TCU campus buildings, offices, organizational structure and procedures.
• Knowledge of Workers Compensation procedures.
• Skill in Microsoft Word, Excel, Outlook.
• Knowledge of best practice customer service techniques.
• Demonstrated detail orientation, particularly with capturing and analyzing numbers
• Ability to clearly communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to prioritize and to balance multiple projects simultaneously.
• Ability to work independently and on a team.
• Ability to evaluate and make recommendations to improve operations.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.