Job Summary:

The Access Systems Specialist is responsible for managing campus operations within the CSAccess software including creating card reader locations, troubleshooting various issues, and understanding the functionality of the software in the field. The role will also provide programming support for Micros software and assist with ID Center operations as needed.

Duties & Essential Job Functions:

1. Manages and troubleshoots access related issues or updates in coordination with Information Technology to ensure optimal system performance.
2. Performs and monitors results of various functions within multiple Student Affairs systems to support access and functionality across campus, including but not limited to, creating card reader locations in CSAccess software, creating and testing meal plans, and supporting system integration with Starrez.
3. Learns and stays up to date on functions within the CBORD access system and represents the Manager for system related items if needed.
4. Oversees building access changes. Reviews procedures and protocols in relation to access changes to ensure effective workflow of operations and communication.
5. Collaborates with Facilities staff on hardware installations to identify projects and completion schedules, create door access locations, program and test door access hardware prior to installation; track and document actions taken or installation activities; and troubleshoot issues.
6. Assists with forecasting cyclical schedules around semester end, beginning and holiday breaks.
7. Serves as secondary support for Micros software system for TCU Dining and Athletics concession/premium spaces as needed.
8. Participates in the on-call rotation for after hour emergency response for access related issues.
9. Participates as needed on the TCU Emergency Response team.
10. Maintains current and accurate knowledge of Housing, Human Resources, and the Registrar’s office policies and procedures that are applied by the ID Center functions to provide operational structure and consistency that aligns with practices established for campus safety and security.
11. As needed, assists in ID Center day-to-day operations including applying new card access requests and/or replacement of lost cards, troubleshooting meal card issues, identifying charges as post office, bookstore, Rec center, copying, and athletic concessions, as well as, access on individual ID card and building hours-of-operation scheduling, and other functions of the ID Center.
12. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor degree, or equivalent in experience
• 1 year of troubleshooting and providing software support

Preferred Education & Experience:

• Bachelor degree in a software related, technical field.
• Experience working with CSGold/CSAccess or Transact software, or equivalent
• Experience managing door access control systems
• Experience with Micros software or equivalent
• Experience with other enterprise level resource systems

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge to troubleshoot software processes and data related issues.
• Knowledge of customer service techniques.
• Skill in Microsoft Office.
• Skill in technical and non-technical communications, both written and oral.
• Skills in grammar and proof-reading
• Ability to show great attention to detail
• Ability to manage multiple projects and meet deadlines.
• Ability to coordinate with other departments to complete projects.
• Ability to create access locations and program access hardware and software.
• Ability to do simple circuit wiring

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.