Coordinator, Student Affairs, Service Learning & Community Engagement

Job Summary:

The Coordinator, Student Affairs, Service Learning & Community Engagement supports the planning, implementation, and evaluation of service-learning experiences that advance the Burnett School of Medicine’s community-focused mission. Serving as a key liaison between students, faculty, and community partners, the position coordinates program logistics, maintains partnerships, manages data and confidential records, and supports the assessment and reporting of outcomes. The coordinator plans and assists with student affairs and student centric events, outreach efforts, curricular integration, and special projects to ensure high-quality service learning, community-based learning opportunities and meaningful engagement with external partners.

Duties & Essential Job Functions:

1. Assists department leadership in the planning, implementation, and evaluation of service-learning and community engagement initiatives that support the mission and vision of the Burnett School of Medicine.
2. Coordinates logistics for community-based learning experiences, including scheduling, site communications, student communication and assignments, and required documentation.
3. Serves as a liaison and point of contact for community partners, maintaining timely and accurate communication, monitoring partnership documentation, and supporting the development and sustainability of collaborative relationships.
4. Supports the development of new service-learning sites by conducting outreach, gathering information, and helping facilitate affiliation agreements.
5. Designs, prepares and delivers promotional materials and other resources to students, faculty, staff, and community partners to promote student affairs, service-learning, and community engagement opportunities through newsletters, presentations, and other platforms.
6. Maintains accurate records, databases, and tracking systems for student participation, site information, and program outcomes.
7. Administers departmental budget tracking expenses by gathering and reporting budget information; facilitating and monitoring invoices and purchase orders, scheduling and reconciling expenditures.
8. Prepares timely and accurate reports on activities and expenditures to support department leadership.
9. Tracks activities of Service Learning and Community Engagement as needed to adhere to the reporting requirements and standards of the Liaison Committee on Medical Education (LCME).
10. Coordinates the assessment and reporting of program activities by collecting data, analyzing participation metrics, and drafting summary reports.
11. Supports faculty and staff with the integration of service learning and community engagement activities into course curricula and co-curricular programming.
12. Assists with the planning, coordination, and implementation of events related to student affairs activities and service learning and community engagement, including orientations, training sessions, reflection activities, and recognition events for students and community partners.
13. In collaboration with the Director, provides scheduling coordination, documentation support, and other planning and logistical support for Student Affairs initiatives and events, including but not limited to Student Interest Groups (SIGs), Frog Balance programming, student access and accommodations, and related student engagement activities.
14. Provides administrative and operational support for Student Affairs initiatives associated with service learning, community outreach, and student engagement programming.
15. Maintains the confidentiality of sensitive student and institutional information in accordance with university policies and applicable privacy and ethical standards.
16. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's degree in a related field.
• Two years of experience in undergraduate medical education, student affairs, service-learning, community service, a related area, or an acceptable equivalence.

Preferred Education & Experience:

• Master’s degree in a related field.
• Experience developing community partnerships and leading community-based initiatives.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of principles and practices related to service learning, community engagement, and experiential education in an academic or healthcare environment.
• Knowledge of student affairs & student engagement programming, within higher education.
• Knowledge of practices related to student privacy and confidentiality, including appropriate handling of sensitive and confidential information.
• Knowledge of program coordination, event planning, and administrative processes.
• Knowledge of basic accounting processes.
• Knowledge of customer service techniques.
• Knowledge of department specific computer software.
• Skill in some or all components of Microsoft Office.
• Skill in record keeping techniques.
• Excellent written and verbal communication skills, including the ability to prepare reports, correspondence, and program materials.
• Ability to be culturally sensitive and appropriate.
• Ability to draft accurate and grammatically correct correspondence.
• Ability to manage multiple projects and meet deadlines.
• Ability to make independent decisions regarding daily activities and assume administrative tasks.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is subject to schedule changes and/or variable work hours.
• Work may be indoors or outdoors, depending on the event/activity.
• There are no harmful environmental conditions present for this job.
• The noise level for this work environment is usually moderate.
• This is an on-campus, in-person, student and community facing position.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.