KPICD Assistant Director of Global Practitioner Trainings & Quality Assurance

Job Summary:

The Assistant Director of Global Practitioner Training & Quality Assurance provides strategic leadership and operational oversight to ensure excellence, fidelity, and continuous improvement across KPICD Practitioner Trainings delivered by KPICD staff and licensed partner organizations. This role is responsible for designing, implementing, and stewarding quality assurance systems that uphold the integrity of Trust-Based Relational Intervention® (TBRI®) while supporting scalability, cultural responsiveness, and sustainable growth. The position will manage and steward a portfolio of licensed partner organizations relationships for independently delivering KPICD Practitioner Trainings, collectively generating annual shared training revenue. The Assistant Director will supervise a team responsible for coordinating training logistics and other quality assurance measures. The position works collaboratively with KPICD leadership, training teams, and licensed partner organizations to provide tools, guidance, feedback processes, technical, and relational support.

Duties & Essential Job Functions:

Quality Assurance
1. Develops and oversees quality assurance systems for KPICD’s multiple Practitioner Training delivery models, both advising and working collaboratively with various KPICD leadership to ensure consistent training delivery by KPICD and licensed partner organizations.
2. Ensures that all components of Practitioner Training are executed with integrity, using best practices aligned with TBRI. Components include logistics (training venue, catering, communications, etc.), customer experience (participants, licensed partner organizations), speaker selection (delivery of content), mentor assignments, phase 1 materials and procedures (pre-work and AAI completion), and phase 2 execution (agendas, music playlists, etc.).
3. Oversees the coordination of Practitioner Trainings globally. Ensures proper forecasting for locations and number of seats as well as determination of staffing patterns and support needs. Oversees the identification, selection, and training of mentors for Practitioner Trainings.
4. Manages and stewards a portfolio of licensed partner organizations responsible for independently delivering KPICD Practitioner Trainings. Supports licensees with quality assurance tools, coaching, and technical assistance to ensure excellence and consistency with the KPICD’s model.
5. Leads continuous improvement efforts. Makes recommendations based on observation, feedback, and evaluation tools. Conceptualizes, develops, and implements improvement initiatives in collaboration with KPICD leadership.

Management
6. Manages an internal team responsible for delivery of TBRI Practitioner Trainings (program coordinators, global training specialists) and supports growth and development plans for all roles required to deliver Practitioner Training (e.g., speakers, mentors, program coordination).
7. Employs a people-first approach to the development and cultivation of learning, and executes activities that support cultural adaptation to ensure Practitioner Trainings are adapted and co-developed to meet the specific needs of people in the regions where trainings are being held.
8. Ensures training delivery and quality assurance processes align with licensing agreements, intellectual property stewardship, financial requirements, and contract terms, collaborating with legal, finance, and contracting partners.
9. Develops and maintains cross-team, cross-functional workflows for TBRI Practitioner Training, ensuring clear internal processes and logistics for standard practices and supports seamless adjustments when training schedules, logistics, or requirements change.
10. Collaborates with KPICD Leadership, Operations, Global Access, Education, Research and Outreach teams in the execution of the KPICD’s strategic priorities.
11. Performs other related duties as assigned.

Required Education & Experience:

• Bachelors in Psychology, Social Work, Counseling, or related field of study, or equivalent experience.
• 5 years of experience with TBRI or trauma-informed models
• 3 years of experience in quality assurance or training individuals and organizations

Preferred Education & Experience:

• Masters in Psychology, Social Work, Counseling, or related field of study.
• Experience with domestic, cross-cultural, and international projects or global initiatives
• Experience designing, training, supporting, or stewarding training delivery models that enable scalable dissemination while maintaining quality and fidelity

Required Licensure/Certification/Specialized Training:

• Valid Driver’s License
• Must be insurable under the university motor vehicle requirements.

Preferred Licensure, Certification, and/or Specialized Training:

• Trust-Based Relational Intervention Practitioner (TBRI®)

Knowledge, Skills & Abilities:

• Knowledge of partner engagement strategies and community-based collaboration to leverage resources.
• Skill in customer service.
• Skill in relationship-building and communication, with the ability to engage a diverse range of stakeholders.
• Skill in project management.
• Skill in professional communication with internal teams and external partners.
• Organizational and project management skills with attention to detail.
• Ability to manage multiple projects, meet deadlines, and drive results.
• Ability to work collaboratively across teams in a mission-driven environment.
• Ability to think creatively and strategically, and thrive in collaborative environments.
• Ability to demonstrate exceptional interpersonal and communication skills and build trust across diverse constituencies.
• Ability to demonstrate a commitment to equity and community-centered work.
• Ability to utilize CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Ability to communicate clearly, write effectively, and draft grammatically accurate correspondence.
• Ability to cultivate partnerships to maximize collective impact.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to learn and adapt to evolving policies and systems.
• Ability to prepare and lead trainings (both online and in-person).

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours. This role may occasionally require non-traditional workhours to meet deadlines.
• This role will require domestic and international travel and includes work with hybrid and remote teams and stakeholders.
• The position requires regular interaction with university departments and external agencies.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.