LIC Student Credentialing Coordinator

Job Summary:

The Longitudinal Integrated Clerkship (LIC) Credentialing Coordinator is responsible for overseeing and managing all student credentialing activities for clinical experiences across Phases 1, 2, and 3 of the curriculum for Burnett School of Medicine. In collaboration with the LIC Assistant Director, LIC leadership, individual clerkship directors and the Phase 3 Curriculum Team, the coordinator is responsible for the administration, coordination, management, and execution of all aspects of credentialing students and ensures compliance with requirements for clerkship and elective placements affiliated clinical sites. In addition, the coordinator will participate in the successful implementation and maintenance of continuous improvement and evaluation of the LIC and Phase 3. The coordinator will be a liaison between the School of Medicine and clinical partners across Phases 1, 2, and 3 and will exemplify the vision and values of TCU and act in accordance with its policies and procedures.

Duties & Essential Job Functions:

1. Contributes to and executes LIC operational goals and priorities with LIC Team to ensure that Phase 1, Phase 2 program objectives and accreditation requirements are met.
2. Works and collaborates with Phase 3 team to ensure student credentialing for electives and advanced inpatient programs are met.
3. Develops and maintains strong working relationships with a diverse network of affiliated clinical sites, acting as a liaison to ensure smooth student credentialing and compliance.
4. Analyzes existing standard operating procedures (SOPs) in order to continuously evaluate and improve student credentialing workflows to identify opportunities to enhance efficiency and student experience.
5. Serve as the point of contact to student, faculty, and administration for all student credentialing-related matters, including student access, documentation, onboarding timelines, site-specific policies and procedural updates.
6. Assign, track, and manage student credentialing tasks using multiple platforms, including the development and distribution of onboarding modules.
7. Responsible for preparing, distributing, and communicating student credentialing requirements to clinical partners and faculty.
8. Coordinate quarterly Credentialing Partner Meetings and prepare agendas and information to update stakeholders, discuss process improvements, and stay current onsite policies and expectations.
9. Secures and coordinates instructional space for meetings and LIC events as necessary.
10. Works with the LIC director, assistant director, clerkship directors, course directors, and other stakeholders to coordinate inter-disciplinary educational sessions as assigned (e.g., LeAPs, simulation, communications, etc.).
11. Attends and supports LIC team and interdepartmental meetings with responsibility for monitoring key discussion points and ensuring follow-through on action items and relevant outcomes.
12. Manage the addition of new clinical sites within the school's internal platforms, ensuring accurate entry of site information.
13. Interprets and escalates site problems as necessary, providing clear communication and potential solutions to facilitate timely resolution.
14. Performs other related duties as assigned, contributing to the ongoing development and success of the LIC program.

Required Education & Experience:

• Bachelor’s degree.
• Three plus years of relevant healthcare or education experience, or an acceptable equivalent.

Preferred Education & Experience:

• Medical education experience.

Required Licensure/Certification/Specialized Training:

• None.

Preferred Licensure, Certification, and/or Specialized Training:

• None.

Knowledge, Skills & Abilities:

• Skill in outstanding verbal and written communication.
• Skill in organization, attention to detail, and high reliability.
• Skill in strong analytical and troubleshooting capabilities.
• Skill in Microsoft Office Suite (Word, Access, PowerPoint and Excel) and Adobe Acrobat Professional.
• Ability to be a self-starter with and to take appropriate initiative.
• Ability to provide authentic customer service orientation, with demonstrated ability to perform on a team, demonstrate enthusiasm and patience, and act as a role model for other SOM faculty and staff
• Demonstrates sound judgement and discretion in handling confidential student, faculty, and organizational information.
• Ability to prioritize effectively, set goals, and meet deadlines.
• Ability to collaborate with multiple leaders and adapt to diverse work styles and evolving priorities.
• Skill in analyzing, problem solving and improving processes, including standard operating procedures (SOPs), to enhance efficiency and quality of medical students’, faculty and clinical site experience.
• Ability to adapt, be resilient, and take a proactive approach in a dynamic academic environment to optimize the medical student experience.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and in a primarily sedentary environment which is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.