Job Summary:

The Manager of the Kelly Alumni & Visitors Center is responsible for managing, supporting and coordinating all Kelly Center operations. The Manager supervises and trains all graduate assistants, undergraduate student assistants and part-time employees. This position is also responsible for communicating with and directing Kelly Center visitors and patrons.

Duties & Essential Job Functions:

1. Oversee all aspects of the Dee J. Kelly Alumni and Visitor Center, including but not limited to event management, building operations, AV equipment support, monitoring housekeeping program, supervising the student worker program, providing follow up on facility repair, and developing, disseminating, and following Kelly Center policies and procedures.
2. Supervises graduate assistants and undergraduate student assistants by coaching, overseeing work product, evaluating performance, and developing improvement plans to address employment concerns.
3. Oversees Kelly Center budget, including forecasting and allocation of funds for planning and development purposes.
4. Manages event management software for the Dee J. Kelly Alumni and Visitors Center.
5. Manages event execution by facilitating room setups and equipment to client specifications; ensuring A/V equipment is available and operating; troubleshooting all aspects of building operations.
6. Maintains a safe and clean environment by developing cooperative relationships with housekeeping, food service, maintenance staff and TCU Police.
7. Manages digital signage by updating content and troubleshooting issues.
8. Maintains effective departmental and divisional relationships and knowledge by attending scheduled division, department, Kelly Center staff and student assistant meetings.
9. Performs other related duties as assigned in supporting the TCU Alumni Association under University Advancement.

Required Education & Experience:

• Bachelor’s Degree and 3 plus years’ experience in event management and or related experience.
• Supervisory experience

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of basic record keeping techniques.
• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of building management practices.
• Knowledge of TCU offices, organizational structure and procedures.
• Skill in some or all components of Microsoft Office.
• Skill in the navigation of Microsoft Windows.
• Skill in customer service techniques.
• Ability to operate basic office equipment.
• Ability to clearly communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to assume administrative tasks and make independent decisions regarding daily operations.
• Ability to train users on audio-visual equipment.
• Ability to schedule, plan and coordinate events.
• Ability to train, lead and evaluate staff.
• Ability to work independently.
• Ability to evaluate processes and make recommendations for improvements.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, movable furniture and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This role is an on campus, in-person position.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.