Job Summary:

The Supervisor Service Assistant is responsible for providing cleaning services by supervising staff; organizing and monitoring work process.

Due to the University closure from December 23, 2024 to January 6, 2025, delays in the application process may occur. We appreciate your patience as we work diligently in reviewing all applications.

Duties & Essential Job Functions:

1. Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
2. Accomplishes staff job results by coaching, counseling and disciplining employees; planning, monitoring, and appraising job results; implementing enforcing systems, policies, and procedures.
3. Satisfies training requirements by training staff on cleaning methods, equipment operation, or room set up.
4. Maintains operations by developing schedules; assigning and monitoring work; implementing productivity standards; resolving operations problems; responding to emergencies; maintaining records; implementing new procedures.
5. Ensures daily work is accomplished by performing Service Assistant staff duties as needed.
6. Assists in ensuring building is operational by securing keys, inventorying furniture and fixtures; verifying square footage to be maintained; inventorying and ordering cleaning supplies; troubleshooting reported malfunctions.
7. Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations, preparing chemical for cleaning supplies.
8. Provide quality service by enforcing quality and customer service standards.
9. Performs other related duties as assigned.

Required Education & Experience:

• High school diploma or GED.
• 5 years of lead or supervisory experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• Valid Driver's License.
• Must be insurable under the university motor vehicle requirements.
• Satisfactory results from a post-offer physical examination.

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of training and supervising staff.
• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of Windows.
• Knowledge of basic computer operations.
• Knowledge of basic Spanish/English communications.
• Knowledge of basic record keeping techniques.
• Knowledge of counseling techniques and resources.
• Skill in some or all components of Microsoft Office.
• Skill in leadership techniques.
• Ability to work with cleaning chemicals.
• Ability to communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to schedule and manage multiple teams.
• Ability to troubleshoot and recommend improvements in operations.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

• Work is indoors/outdoors and not sedentary and is subject to schedule changes and/or variable work hours.
• May be exposed to hazardous materials and noxious fumes on occasion.
• The noise level in this work environment is usually moderate.
• This role is an on campus, in-person position.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.