Job Summary:

The Systems Administrator is responsible for configuring, administration, and securing software applications such as Email, Directory Services, Web, Database, or File/Print and their associated system hardware and technologies such as virtualization, storage array networks, backup systems, and high availability clustering.

Duties & Essential Job Functions:

1. Resolves problems by determining root cause; providing software/hardware technical support on client or server operating system or application software and/or their associated hardware and technologies.
2. Supports end-user issues by providing technical support to other Information Technology support staff.
3. Implements, administers, and upgrades systems by overseeing all operating system upgrades, maintaining software updates, maintaining associated hardware and software applications.
4. Safeguards information systems by assessing and remediating system security, establishing and reviewing backup and disaster recovery procedures, following organizational procedures and anticipating and minimizing downtime.
5. Manages projects to ensure on-time, quality delivery, and successful completion.
6. Maintains operational effectiveness and efficiency by performing research on new server hardware and software technology; designing changes to systems; developing testing procedures and implementing changes.
7. Documents actions by establishing and maintaining procedures used; filing and retrieving documentation, and tracking hardware assets.
8. Maintains technical knowledge by attending educational workshops and technical training; reviewing professional publications.
9. Contributes to team effort by accomplishing related results as needed
10. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s Degree or equivalent experience.
• 1 plus year of experience in an IT environment AND minimum of 1 plus year’ experience administering software applications and their associated hardware and technologies OR multiple equivalent entry level certifications (e.g. CompTIA A+, CompTIA Network+, CompTIA Server+, Apple, Microsoft, or any server or storage hardware)

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of customer services techniques.
• Knowledge of fundamental network and TCP/IP concepts.
• Knowledge of client operating systems such as Windows or OSX.
• Knowledge of fundamental client/server architectures.
• Knowledge of server operating systems such as Windows Server, OSX Server, or Linux.
• Ability to resolve escalated client-side trouble tickets.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.