Job Summary:

The Assistant Director International Services is responsible for carrying out F-1 and J-1 immigration responsibilities on behalf of the university, including interpreting and signing required immigration forms for processing school transfers, extensions of non-immigrant stay, employment, academic/practical training, re-entry, and change of immigration status. This position reviews and approves requests for I-20 and DS-2019 forms, monitors the maintenance of student data and records, and tracks and analyzes data sets when needed. This position provides individual and group advising to international students and scholars on immigration, academic, and personal matters. This role also typically assists in international admissions as well as planning and implementing orientation programs for new international students and scholars, and participates in welcoming students and check-in, orientation sessions and programs to assist students in their ongoing adjustment to the university and to the U.S.

Duties & Essential Job Functions:

1. Assists in planning and implementing orientation programs for new international students and scholars, including the preparation of pre-arrival information, participation in the welcome/check-in, orientation sessions and programs to assist students in their ongoing adjustment to the university and to the U.S.
2. Monitors international student retention at TCU and works with campus partners to increase students’ success by planning, coordinating, and participating in programming focused on skill and career development.
3. Advises, counsels, and assists international and exchange visitor students on: visa issuance and renewal, cultural adjustment and other personal matters, maintenance of lawful non-immigrant status, federal academic requirements, employment in the U.S., and other matters regulated by the federal government.
4. Identifies international students most at risk for academic difficulty, including academic suspension and withdrawal and intervenes by providing advice, assistance, referral, and follow-up. Additionally, they will confer with faculty members and administrators to ensure academic progress and success.
5. Maintains confidential files and recommends changes in practice and policies related to data and record-keeping when appropriate.
6. Performs other related duties as assigned.

Required Education & Experience:

• Master’s degree in an appropriate area of specialization.
• 4 years of relevant professional experience

Preferred Education & Experience:

• Practical experience with international students and scholar advising (F, J, H-1B) at institutions of higher education.
• Bilingual
• International travel, study, and/or work experiences.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Skill in written and verbal communication skills and interpersonal skills appropriate for a multicultural, intergenerational environment in which most students’ first language is not English.
• Skill in Microsoft Office, and PeopleSoft, Slate or student management systems
• Skill in Terra Dotta or similar tracking systems to comply with DHS Student and Exchange Visitor Information System (SEVIS).
• Ability to work in a cross-cultural environment.
• Ability to work in a complex, fast-paced environment.
• Ability to handle a large workload and balance multiple priorities.
• Ability to commit to client confidentiality and a strong service orientation.
• Ability to work day time, evening and weekend hours.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job
• The noise level in this work environment is usually moderate

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.