Job Summary:

The Associate Director of Housing Operations is responsible for providing overall leadership and supervision to the housing operations related to housing utilization, space usage, budgets, communication strategies, housekeeping and summer programs. The Associate Director of Housing Operations serves as a member of the Housing and Residence Life Leadership Team, supervising and leading other professional Housing and Residence Life staff, and reporting to the Director.

Duties & Essential Job Functions:

1. Provides senior leadership to the housing operational components, including housing utilization, enrollment management, budgets, assignment processes and housekeeping operations; Examines and analyzes occupancy demand, projections, and university enrollment trends for departmental reporting, institutional reporting, and to inform management decisions. Provides consultation to Director and University leadership in making critical decisions related to housing utilization and housing operations.
2. Provides senior leadership over the room assignment processes for university housing by serving as a contact for students, parents, and other stakeholders; making decisions on specific assignments with regard to special issues including roommate matching, seasonal signup programs, determination of student eligibility to live in designated spaces or to move off campus, enforcing compliance guidelines for student contracts and resolving parental concerns about assignments.
3. Develops, reviews and implements housing licenses, department agreements and programmatic spaces. Provides leadership oversight and solutions for housing requirements, collaborating with campus partners regarding housing agreements and contracts.
4. Provides leadership for all housing administrative functions associated with revenue producing beds on campus, including revenue forecasting, occupancy projections, residence hall rate planning summer camps and conferences, budget oversight and collaboration with on and off campus partnerships. Ensure that business processes are well documented and internally well managed.
5. Provides leadership in housing administration software and systems (StarRez) and housing system integration with other University systems- i.e. CBord, PeopleSoft, etc. Serves as a primary liaison to IT and ensure integrity of data and data storage.
6. Provides leadership and create processes for handling all appeals when students request contract cancellations, damage charges and deposit waivers. Monitor and report on all appeals.
7. Communicates housing data to appropriate university departments by collecting and analyzing housing occupancy trends; generate housing options based on needs; alert staff when changes need to be made.
8. Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
9. Accomplishes job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; implementing enforcing systems, policies and procedures.
10. Provides on-call support during peak assignments seasons (i.e., room changes, lottery, move-in/move-out, etc.).
11. Collaborates with department leadership and campus partners to enhance the residential experience, including oversight of the move-in/out process.
12. Performs other related duties as assigned.

Required Education & Experience:

• Master's degree or equivalent in experience.
• 4 or more years’ experience in residence life and housing or student affairs with experience in housing administration, budgets, and operations

Preferred Education & Experience:

• 6 or more years’ experience in residence life and housing or student affairs with experience housing administration, budgets, and operations

Required Licensure/Certification/Specialized Training:

• Valid driver’s license.
• Must be insurable under the university motor vehicle requirements.

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of interpersonal communications and presentations techniques.
• Knowledge of student personnel theory.
• Knowledge of customer service techniques.
• Knowledge of data base applications and use.
• Skill in some or all components of Microsoft Office.
• Skill in the navigation of Microsoft Windows.
• Skill in problem solving techniques.
• Ability to clearly communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to manage multiple projects and meet deadlines.
• Ability to train and lead staff.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.